Adams Samson

I am microsoft 365 Administrator and IT Infrastructure Specialist with over 8 years of experience managing enterprise IT environments across banking, corporate, and remote organizations. I have proven expertise administering Microsoft 365 services including Exchange Online, Microsoft Entra ID (Azure Active Directory), Microsoft Intune, SharePoint Online, Microsoft Teams, Windows Server, and endpoint management. I am experienced in identity and access management, user provisioning, Microsoft 365 licensing, endpoint security, Microsoft Defender, Group Policy, cloud administration, and IT service management.

Strong background supporting distributed enterprise environments, improving system availability, strengthening cloud security, troubleshooting complex technical issues, and delivering exceptional end-user support. Adept at implementing Microsoft 365 best practices, maintaining secure cloud environments, and aligning IT operations with business objectives.

Cybersecurity Analyst - Amdari Inc. - Remote, Canada

(2025-03)

• I monitor enterprise cloud infrastructure across Microsoft 365 and Azure environments to ensure confidentiality, integrity, and availability of business systems.
• I support Microsoft cloud security initiatives using Microsoft Defender and cloud security best practices, including Microsoft Entra ID identity protection recommendations.
• I analyze security events through SIEM platforms (Splunk) and investigate abnormal activity across distributed systems.
• I perform vulnerability assessments and coordinate remediation activities with cross-functional teams.
• I maintain security documentation, escalation procedures, and SOC runbooks, improving knowledge sharing and incident response time.
• I support regulatory compliance and cybersecurity governance initiatives aligned with ISO 27001 and NIST frameworks.

IT Support Specialist - First City Monument Bank (FCMB)

(2021-01 - 2024-12)

• I administered enterprise Microsoft 365 services including Exchange Online mailboxes, distribution groups, and mail flow troubleshooting supporting users across multiple branch locations.
• I managed Microsoft Entra ID (Azure Active Directory) and on-premises Active Directory, including user provisioning, account management, password resets, access control, and Group Policy administration for 200+ users.
• I administered Microsoft Teams and SharePoint Online to ensure seamless cross-departmental collaboration; managed Microsoft 365 licenses, permissions, and security groups.
• I configured and supported Multi-Factor Authentication (MFA) and identity security controls across the organization.
• I managed Windows Server environments (DNS, DHCP, Active Directory, Group Policy) and supported endpoint management through Microsoft Intune.
• I implemented Microsoft security updates, Windows patches, and system upgrades, maintaining high system availability with minimal operational downtime across multiple branches.
• I delivered Level 2 and Level 3 technical support for Microsoft 365, Windows, networking, and enterprise applications, resolving incidents via ServiceNow while maintaining 75%+ SLA compliance.
• I managed LAN/WAN infrastructure, VPN connectivity, and network troubleshooting; coordinated vendor relationships, ISP support, and hardware lifecycle management.

IT Officer - MC Jewel Computers & Communication

(2016-10 - 2020-12)

• I managed Windows Server infrastructure, Active Directory, endpoint devices, and enterprise networking for the organization.
• I administered 75+ enterprise endpoints using structured patch management, antivirus enforcement, and endpoint security practices.
• I configured user accounts, access permissions, and Group Policy settings; supported Microsoft Office 365 deployment and end-user troubleshooting.
• I implemented backup and disaster recovery procedures; conducted vulnerability assessments and infrastructure security reviews, reducing critical risks by 35%.
• I diagnosed and resolved 120+ hardware, software, and network incidents annually while maintaining excellent service delivery.

Planning Officer (NYSC) - Government Girls Day Secondary School

(2015-11 - 2016-10)

• Delivered IT awareness training and promoted responsible technology usage across the institution.
• Supported administrative systems and digital documentation processes.
• Educated users on password security, safe computing practices, and data protection.

Industrial Trainee - Khemsafe Computer & Communication

(2014-03 - 2014-09)

• Supported Windows Server administration and enterprise network maintenance.
• Resolved 15+ daily helpdesk requests, providing first-line technical support with minimal downtime.
• Performed endpoint diagnostics, preventive maintenance, and hardware installations across all systems.

Bachelor of Science (B.Sc.) - Computer Science - Salem University (2015)