Adekanola Racheal

Customer Service Representative with 3 years of experience resolving customer inquiries, handling billing and account issues, and delivering clear, friendly support across phone and digital channels. Comfortable working independently in remote settings, staying calm under pressure, and managing high volumes of customer interactions while maintaining accuracy and a positive customer experience.

Customer Service Representative - STARTIMES

(2021-03 - 2024-12)

• Responded to customer inquiries and complaints via phone and in-person channels, resolving billing, subscription, and account issues in a timely manner.
• Explained products, services, and account policies clearly to customers, reducing repeat inquiries.
• Logged and tracked customer interactions accurately, escalating complex issues to relevant departments when needed.
• Maintained a calm, professional, and empathetic approach when handling frustrated or high-pressure situations.
• Consistently met resolution and customer satisfaction targets while managing a high volume of daily interactions.
• Maintained accurate customer records and documented customer interactions to ensure timely follow-up and issue resolution.

National Diploma (ND) - Science Laboratory Technology - Yaba College of Technology (2024-05 - 2027-02)