Olushola Afolayan

Customer-focused and results-driven professional with a strong background in research, data analysis, and problem-solving. Skilled at communicating complex information in a clear, concise, and customer-friendly manner, ensuring positive client experiences and effective issue resolution. Committed to delivering high-quality service, meeting targets, and contributing to team success in remote or in-office environments.

Customer Service Representative (Data Operations) - Environmental Impact Group

(2024-01)

• Simplified complex research insights into clear, customer-friendly responses, resolving inquiries and improving stakeholder understanding.
• Engaged stakeholders to address concerns and provide solutions, strengthening relationships and contributing to improved community practices.

Assistant Manager (Client Support) - Carvell Court

(2022-12 - 2023-08)

• Delivered personalized support to clients, addressing individual needs and improving satisfaction by 40%.
• Led a team to ensure high service standards, resolving issues efficiently and maintaining consistent, quality customer care.

Sales Representative - Foreign Exchange Services

(2020-01 - 2022-11)

• Assisted clients with currency exchange transactions, providing accurate information on rates and ensuring a smooth, professional service experience
• Handled customer inquiries and concerns in a fast-paced environment, building trust and maintaining strong client relationships through clear communication and reliability.

Masters - Environmental Science - University of East Anglia (2022 - 2023)

Masters - Environmental Microbiology - Covenant University (2019 - 2020)

Bachelors - Microbiology - Crawford University (2012 - 2016)