Adeola Oyedare

Computer Engineering graduate with over two years of hands-on IT support experience across enterprise environments, covering hardware troubleshooting, software support, network maintenance, and user account administration. Proven ability to diagnose and resolve technical issues efficiently, manage IT assets accurately, and communicate clearly with users at all levels. Experienced in Windows, Linux, Cisco device configuration, Active Directory, and cybersecurity fundamentals.

Strong foundation in programming with Python and SQL, and an understanding of cloud platforms including AWS, Azure and GCP. Awarded the PTDF Undergraduate Scholarship. Holds a valid NYSC Discharge Certificate.

IT and Network Support Officer - College of Medicine, University of Ibadan - Nigeria

(2025-07 - 2026-05)

• Provided first-line IT support to over 1,000 staff and students, resolving hardware, software and connectivity issues promptly and communicating resolution timelines clearly to users.
• Led a team of interns in helpdesk operations, assigning and tracking tickets, maintaining service quality and ensuring timely resolution of outstanding issues independently.
• Troubleshot LAN and Wi-Fi faults across the institution, escalating complex network issues and implementing fixes to minimise downtime.
• Set up and configured computers, printers and network peripherals, performing routine operational checks to keep all equipment within functional limits.
• Administered Linux and Windows Server environments, managing user accounts, access permissions and group policies across the institution.
• Contributed to network expansion planning and a live ISP integration project, supporting configuration, testing and documentation of changes.
• Served as IT representative during procurement inspection of solar system components, verifying delivered equipment against purchase specifications.
• Maintained accurate records of all incidents, resolutions and asset changes using Microsoft Excel and Word.
• Developed and completed a defensive cybersecurity training manual, translating technical security concepts into practical guidance for staff and students.

IT Support Intern - NNPC Energy Services Limited - Benin, Edo State

(2023-06 - 2023-09)

• Provided Level 1 technical support to over 200 staff, resolving hardware faults including OS installation, RAM replacement, power supply repairs, printer setup and desktop troubleshooting.
• Configured Cisco routers and switches to maintain network infrastructure, and managed full IT asset inventory using Microsoft Excel with audit-ready accuracy.
• Fabricated and tested Cat 6 network cables and set up network infrastructure for the NNPC group-wide promotion examination under a firm operational deadline.
• Provided guidance to staff on software compliance, password security and IT best practices, reinforcing organisational security standards at the user level.
• Gained foundational exposure to Windows Active Directory, group security policy configuration and MAC address allowlisting for wireless access control.

Bachelor of Engineering (B.Eng.) - Computer Engineering - University of Benin (2019-03 - 2024-04)