Supply Chain and Logistics Manager
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Experienced Logistics and Supply Chain Specialist with a strong background in procurement, warehousing, and logistics best practices, and a proven track record of success. Possesses post-undergraduate full-time work experience in the supply chain department of a company that has grown rapidly, including overseeing order fulfillment activities, managing teams of drivers, dispatch riders, and the overall end-to-end fulfillment process. Has a zero-tolerance approach to unethical business practices and a commitment to building a better organization.
Oversaw order fulfillment activities of livestock items, including pick-up, sorting, and packaging, and dispatch of DOCs, POLs, etc., ensuring timely and accurate delivery to customers.
Managed a team of 25 drivers, 10 dispatch riders, 6 full-time and part-time sorting, and packaging staff, and other direct reports, resulting in a 20% increase in productivity.
Maintained positive and mutually beneficial relationships with 10 vendors, 5 suppliers, and 20 field agents and 3PL partners, resulting in a 30% increase in on-time delivery performance.
Reported weekly on multiple fulfillment and performance KPIs, including order accuracy, delivery timeliness, and customer satisfaction, resulting in a 10% improvement in overall performance.
Ensured quality assurance of all livestock products by implementing a rigorous inspection process, resulting in a 30% reduction in customer complaints related to product quality.
Provided data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance, resulting in a 20% improvement in SLAs and a 10% increase in vendor performance.
