Adesida Korede
Secretary | Administrative & Customer Support
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About
Organized and proactive Virtual Assistant with experience in customer support, administrative coordination, and client communication. Skilled in managing schedules, handling inquiries across multiple channels, and maintaining accurate records. Adept at multitasking in fast-paced environments, supporting daily operations, and ensuring smooth workflow through strong attention to detail and time management.
Experience
Customer Support & Administrative Support - Biofare Research Laboratory
(2025-01 - 2025-12)
- Managed client appointments and scheduling, ensuring efficient daily operations
- Handled customer inquiries in person and via phone, maintaining professionalism and clarity
- Maintained accurate records and documentation of client information
- De-escalated client concerns and ensured a positive service experience
- Assisted in onboarding and guiding new staff on procedures
Customer Support & Digital Experience - FrontEnd and Freelance
- Assisted users by answering questions, explaining features, and helping them navigate digital platforms
- Responded to customer concerns promptly and followed up to ensure issues were fully resolved
- Kept clear and accurate records of customer interactions and reported recurring issues where necessary
- Worked with others to address problems quickly and improve overall service delivery
- Shared feedback and ideas that helped improve user experience and reduce repeated customer complaints
- Communicated with clients to manage project timelines, updates, and deliverables
- Organized tasks and tracked progress to ensure the timely completion of projects
- Responded to client inquiries and provided ongoing support via digital channels
- Documented issues, updates, and feedback for efficient follow-up
- Simplified technical information for non-technical clients, improving communication clarity
User Experience & Customer Support - Edufy Educational Platform
- Supported users by improving content layout and navigation to make information easier to find
- Focused on reducing confusion by creating clear and accessible page structures
Customer-Facing Web Projects Support - Loopstudios, Harper Russo, ElmCraft
- Built and maintained user-friendly digital platforms with a strong focus on clarity and consistency
- Paid close attention to details to ensure customers could interact with the platforms without difficulty
Education
B.Sc. - Microbiology - Federal University Oye Ekiti (2019 - 2025)
