Ruth Nkemdirim

Solutions-oriented Customer Support Professional with 5 years of experience delivering exceptional service to global user bases. Proven expertise in high-volume inquiry resolution, international lead generation, and CRM management. Highly adaptable to fast-paced, remote environments with a proactive "can-do" attitude toward customer retention and service excellence.

Customer Sales Representative at Tronics 360 Innovation (2023-01 – 2025-07)

Managed international cold calling and lead records within a CRM to drive service growth. Provided proactive support by identifying customer needs and suggesting relevant service offerings. Maintained accurate documentation of interactions to support global process improvements.

• Manage international cold calling and lead records within a CRM to drive service growth
• Provide proactive support by identifying customer needs and suggesting relevant service offerings
• Maintain accurate documentation of interactions to support global process improvements

Receptionist & Customer Support Lead at Ogbuta Investment Limited Company (2020-05 – 2023-08)

Resolved high-volume inquiries via phone and email, ensuring responses met strict international service standards. Logged and updated all customer interactions in the CRM, maintaining 100% record accuracy. Managed customer objections and complex issues professionally to improve long-term retention. Coordinated team tasks and utilized Google Calendar for systematic scheduling and follow-ups.

• Resolved high-volume inquiries via phone and email, ensuring responses met strict international service standards
• Logged and updated all customer interactions in the CRM, maintaining 100% record accuracy
• Managed customer objections and complex issues professionally to improve long-term retention
• Coordinated team tasks and utilized Google Calendar for systematic scheduling and follow-ups

Freelance Transcriber & Translator at Self-Employed (2025-10 – Present)

Deliver high-accuracy transcriptions and translations, including Nigerian Pidgin for specialized projects. Demonstrate strong attention to detail and ability to absorb large volumes of information quickly.

• Deliver high-accuracy transcriptions and translations, including Nigerian Pidgin for specialized projects
• Demonstrate strong attention to detail and ability to absorb large volumes of information quickly

High School Certificate – White Spring International School