Network Support Engineer at Swift Network (2026-05 – Present)
- Perform on-site installation, configuration, and testing of network hardware, including routers, switches, firewalls, wireless access points, and controllers.
- Provide tier 2/3 technical support and problem resolution for network related issues, and ensure swift responses to service tickets in a timely manner.
- Collaborate with network operations center and remote support teams to resolve issues efficiently.
- Run, terminate, and test copper cables such as Cat5e/6/6a.
- Maintain detailed and accurate network documentations, and conduct root cause analysis for network incidents, and also implement permanent corrective measures.
HBB 5G & FWA Technician at Airtel Nigeria (2025-10 – 2026-01)
- Coordinate and oversee daily field operations, tracking tasks through Airtel Works and Tookan to ensure timely and efficient service delivery.
- Manage logistics by collecting FWA CPEs, FTTX ONTs, and installation materials from designated stock points for scheduled deployment.
- Plan, schedule, and confirm installation appointments with customers, ensuring seamless communication and excellent service experience.
- Test and verify the functionality of IDU and ODU routers, performing diagnostic tests to ensure optimal device performance.
- Conduct multiple speed tests and connectivity assessments to validate service quality in line with Airtel standards.
- Perform civil and electrical installation work, adhering to safety regulations and technical best practices.
- Capture detailed installation documentation, including GPS enabled photos of IDU and ODU placement, to support quality assurance and reporting.
- Prepare and submit accurate daily reports and time sheets for all completed tasks and activities.
- Onboard, mentor, and train new technicians to enhance team capability and operational efficiency.
Customer Enumerator, Technical Audit & Asset Mapping Personnel at Ikeja Electric PLC - Project GenIEtal (2024-03 – 2025-01)
- Conducted comprehensive data collection and verification of customer information.
- Analyzed and validated customer data to ensure data accuracy and completeness.
- Supported the technical audit team in evaluating the accuracy of data gathered.
- Analyzed collected data to identify areas of improvement and recommend corrective actions.
- Prepared details reports on technical audit findings.
- Collected and analyzed spatial data related to the distribution network.
- Ensured the accuracy and concurrency of asset records within the IE database.
Field Site Technician at VDT Communication Limited (2021-12 – 2022-11)
- Conducted detailed surveys of client buildings and offices to evaluate the potential for efficient internet service implementation.
- I installed and configured Internet networks for Enterprises, Small, and Medium Enterprises, and Corporate clients, ensuring roboust and reliable connectivity.
- Collaborated with experience professionals to diagnose and resolve network issues focusing on connectivity and bandwidth optimization.
- Worked closely with various teams, including the fiber team and the field site engineering (radio team) to support the ISP operations, and gain a comphrensive understanding of the business SOP.
