IT Support
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You're an IT Support Specialist with hands-on experience in diagnosing and resolving hardware, software, and network-related issues. You have a strong background in remote IT support, troubleshooting, system configuration, and user training. Your expertise includes Microsoft 365, virtual support, network troubleshooting, and IT asset management.
You have worked as a freelance IT support specialist, handling operating system installations, system optimizations, and remote user support. You also have experience as a Customer Service Representative, where you developed strong problem-solving and communication skills. Additionally, you worked in IT support at the Court of Appeal, improving response times and user satisfaction.
You're currently pursuing a Bachelor's in Computer Science at the National Open University of Nigeria and hold a Diploma in Software Engineering from the National Institute of Technology. You have certifications in IT support, virtual assistance, and Office 365, with additional training in database fundamentals and software engineering.
You are an IT Support Specialist with experience in technical support, remote troubleshooting, system configuration, and network management. You have worked freelance and in corporate environments, providing IT solutions that enhance system performance and user satisfaction.
Freelance IT Support – Installing, configuring, and maintaining operating systems, software, and networks while providing remote support.
IT Support at the Court of Appeal – Improving incident response times and ensuring smooth IT operations.
Customer Service at ICREDIT – Developing problem-solving skills and handling customer inquiries effectively.
You have expertise in Microsoft 365, IT asset management, virtual support, and system troubleshooting. You are currently pursuing a BSc in Computer Science and have a Diploma in Software Engineering, along with multiple IT certifications.
Bachelor of Science in Computer Science (Ongoing) – National Open University of Nigeria
Diploma in Software Engineering – National Institute of Technology, Lagos
Additionally, you've completed training in database fundamentals, software engineering, and IT support. You also hold certifications in IT support, virtual assistance, Office 365, and CompTIA A+ (Alison).
