Afuoh Rita

Dedicated Customer Service Executive and Telemarketer / Sales Closer with extensive experience in operational efficiency and client relations across the logistics, banking, and education sectors. Currently driving results at Lazer solution, I leverage a strong background in human resources and business administration to exceed sales targets and enhance customer satisfaction. Recognized for proactive problem-solving, meticulous record-keeping, and the ability to foster positive professional relationships.i

Telemarketer / Sales Closer at Lazer solution (2025-01 – Present)

Initiating outbound calls to prospective clients and managing lead databases while identifying customer needs and overcoming objections through professional negotiation.

• Initiating outbound calls to prospective clients to promote products and services while maintaining a high conversion rate.
• Identifying customer needs and pain points to deliver persuasive sales pitches that lead to successful deal closures.
• Managing and updating lead databases to ensure accurate tracking of customer interactions and follow-up schedules.
• Overcoming objections through professional negotiation and providing detailed information on value propositions.

Customer Service Executive at Parcel 24 Delivery Logistics Company (2021-05 – 2024-12)

Managing high-volume customer inquiries and processing orders while coordinating with logistics team to ensure seamless service delivery and maintaining accurate records.

• Managing high-volume customer inquiries via phone, email, and in-person to provide timely and accurate resolutions.
• Processing orders, tracking shipments, and coordinating with the logistics team to ensure seamless service delivery.
• Preparing and delivering operational reports to support departmental decision-making and performance tracking.
• Maintaining accurate financial and administrative records, ensuring timely processing of invoices and payments.

Class Teacher (NYSC) at Government Day Secondary School (2020-07 – 2021-02)

Managed classroom behavior and delivered lessons using diverse teaching materials while strengthening students' critical-thinking skills through hands-on learning activities.

• Managed classroom behavior and created a respectful, conducive learning environment.
• Delivered lessons using diverse teaching materials including textbooks, online content, and instructional tools.
• Enforced clear academic objectives to maintain focused learning sessions.
• Strengthened students' critical-thinking skills through hands-on and real-world learning activities.
• Fostered a positive classroom culture and sense of community among students.

Store Manager at 1703 Enterprise (2014-11 – 2017-08)

Supervised daily store operations, managed inventory and cash control, and participated in hiring and training of staff members while improving customer satisfaction.

• Supervised daily store operations, ensuring a clean and safe environment for customers and staff.
• Managed inventory and cash control, including opening and closing procedures.
• Participated in hiring, training, and mentoring of new staff members.
• Improved customer satisfaction through targeted staff training in service delivery and product knowledge.

Bulk Teller at FCMB Bank (2011-08 – 2014-10)

Identified process improvements within the bulk teller unit, streamlined procedures to reduce transaction processing time, and strengthened rapport with key account holders.

• Identified and contributed to process improvements within the bulk teller unit.
• Stayed updated on industry best practices to enhance operational performance.
• Streamlined bulk teller procedures, significantly reducing transaction processing time.
• Strengthened rapport with key account holders through proactive communication on transaction updates.
• Managed coin supply inventory and ensured availability for daily banking operations.

Postgraduate Diploma (PGD) in Human Resources Management – Federal Polytechnic Nasarawa (2021)

Higher National Diploma (HND) in Business Administration & Management – Federal Polytechnic Nasarawa (2019)

National Diploma (ND) in Business Administration & Management – Federal Polytechnic Nasarawa (2016)

Senior Secondary School Certificate – National Commercial Secondary School (2009)

First School Leaving Certificate – St.

Christopher Primary

School (2003)