Sugar Berry
Customer Service Professional
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About
To learn skill and knowledge to deal with others. Assumes responsibility to deliver within time and budget constraints both independently and on team basis, ready to work under pressure within minimal supervision.
Experience
Customer Service Representative at JERRYIYKE VENTURES LTD. (2025-04 – Present)
Customer service and order management
- Order and invoice management: Conduct mandatory pre-order confirmation calls and confirm delivery dispatch
- Call customers to confirm delivery of dispatched goods and obtain feedback on product condition
- Send completed invoice to customers via whatsapp and email
- Customer relationship management: Communicate courteously with customer via email, whatsapp or in-person interactions; address and resolve complaints promptly or escalate when necessary
- Provide timely update on product availability and promptly communicate price reviews to customers
- Collaboration and record-keeping: Keep accurate records by ensuring all transactions, invoice and supporting documents are systematically organised for retrieval
Customer Service Supervisor at Hacaa Global Resources limited (2022-09 – 2025-03)
Customer service supervision and complaint resolution
- Resolve customer complaint via phone, email, mail, face to face or social media
- Take payment information and other pertinent information such as addresses and phone numbers
- Work with manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction. Inform customer of deals and promotion
- Sell products and services in the company office
- Good coaching involves working with employees to establish suitable goals, action plans and timeline
Personal Assistant to the CEO at Jenon Group of Companies (2018-10 – 2022-08)
Executive administrative support to Chief Executive Officer
- Handled all Administrative work in the Chief Executive Officer's office
- Organized and maintained the CEO's itineraries
- Scheduled of appointments and meetings on behalf of the CEO
- Kept all CEO's confidential records/information
- Ensured that the CEO is well-prepared for meetings
- Wrote letters, minutes, proposals and handled all correspondence
- Received/Screened incoming emails, faxes, post, telephone calls, enquiries and requests
- Arranged travel/accommodation and occasionally traveled with the CEO to provide general assistances (Official and Domestic)
- Liaised with the management staff, suppliers and clients on behalf of the CEO in proffering solutions to issues affecting them
- Investigated and handled matters reported to the CEO's office and presented findings as well as proffered solutions
- Performed other duties assigned to me
Customer Service at Gemas Hotel and Suites (2015-09 – 2018-09)
Hotel customer service operations
- Guest Relations & Communication
- Check-in/Check-out procedures
- Multitasking & Time Management
- Complaint Resolution
- Billing & Payment Processing
- Front Desk Operations
- POS & Hotel Management Software
- Teamwork & Interdepartmental coordinators
School Supervisor at Nazareth International School (2013-09 – 2015-08)
School operations and staff management
- Charge of daily operations of the school
- Managing teachers, students and all other school faculty members in a school
- Placing a high priority on coaching employees
- Good coaching involves working with employees to establish suitable goals, action plans and timeline
Planning/Statistics Officer (NYSC) at Amuwo Odofin Local Government Secretariat (2012-04 – 2013-02)
Budget planning and statistical analysis
- Budget preparation and Analysis
- Department Vote and Expenditure Account (DVEA) review
- Collection of Statistics Data for revenue generation
- Voucher Analysis and Preparation
Education
B.Sc. in Public Administration – Madonna University (2011)
WAEC – Ojim College of Christian Schools (2006)
First School Leaving Certificate – Krosa Model Nursery & Primary School (2000)
