Ajigbotafe Dorcas

Customer Care Representative, Customer Support Professional and Team Lead with experience across healthcare and gadget retail industries. Proven ability to lead teams, manage high customer volumes, coordinate nationwide deliveries, and maintain excellent customer relationships. Experienced in handling 40+ customer interactions daily while supporting sales, customer retention, and operational efficiency.

Proficient in Microsoft Excel, Google Sheets, WhatsApp Business, data entry, record management, and customer follow-up processes. Comfortable working in remote, hybrid, and on-site environments using virtual collaboration tools.

Customer Care Representative / Team Lead at Gem Herbal Remedies (2025-01 – Present)

• Supervised and coordinated a team of 10 customer care representatives.
• Led customer support operations and monitored service quality.
• Handled customer complaints, inquiries, and escalations.
• Maintained customer records and supported retention initiatives.
• Collaborated with team members to improve customer experience.

Customer Care Representative at SabGrand (Gadget Sales Company)

• Managed an average of 40+ customer interactions daily across multiple communication channels.
• Handled sales and marketing activities, contributing to customer acquisition and retention.
• Tracked customer records, sales activities, and delivery schedules using Microsoft Excel and Google Sheets.
• Used WhatsApp Business for customer communication, follow-up, and order management.
• Coordinated nationwide product deliveries and ensured successful order fulfillment.
• Followed up on customer reschedules and maintained strong post-sale relationships.

Teacher at Primary School (2019-01)

• Delivered classroom instruction and maintained academic records.

Higher National Diploma (HND) in Pharmaceutical Technology – Moshood Abiola Polytechnic, Abeokuta (2023-01 – 2025-01)

Ordinary National Diploma (OND) in Pharmaceutical Technology – Moshood Abiola Polytechnic, Abeokuta (2020-01 – 2022-01)