SETTLEMENT & RECONCILIATION LEAD - Aku Pay - Lekki Ajah – Lagos, Nigeria
(2025-08)
- Manage daily NIP inward and outward transfer reconciliation, ensuring all transactions were accurately matched and settled.
- Conduct daily product reconciliation across payment channels and financial platforms to maintain transaction integrity.
- Carry out detailed account and bank statement analysis to identify variances, outstanding items, and reconciliation breaks.
- Perform third-party product analysis and reconciliation to ensure accuracy of partner transactions and settlement records.
- Investigate and resolved reconciliation exceptions promptly while maintaining compliance with internal controls and operational procedures.
- Prepare reconciliation and settlement reports for management review and audit purposes.
- Perform daily wallet reconciliation to ensure accurate balance monitoring and timely resolution of discrepancies.
SETTLEMENT AND RECONCILIATION LEAD / CICO - Cash In Cash Out - Sabo - Yaba, Lagos, Nigeria
(2022-09 - 2025-08)
- Provide training and mentorship to team members on best practices and new processes related to settlement and reconciliation and Act as the primary point of contact for external stakeholders regarding settlement and reconciliation matters, ensuring clear and effective communication.
- Maintain and update settlement and reconciliation systems, ensuring proper functionality and alignment with business needs and Facilitate collaboration between departments, such as Finance, Operations, and IT, to ensure seamless transaction processing and issue resolution.
- Ensure all settlement and reconciliation activities comply with internal policies, external regulations, and audit requirements and develop and implement process improvements to enhance efficiency and accuracy in settlement and reconciliation procedures.
SETTLEMENT & RECONCILIATION OFFICER - Itex Integrated Services - Victoria Island, Lagos, Nigeria
(2021-10 - 2022-09)
- Facilitate effective communication with internal departments and external parties to resolve any issues related to settlements and reconciliations and suggest and implement improvements to reconciliation processes to increase efficiency and reduce errors.
- Verify and validate all incoming and outgoing transactions to ensure correctness and provide necessary documentation and support during internal and external audits.
- Ensure all reconciliation activities comply with internal policies and external regulatory requirements and utilize reconciliation software and tools effectively to streamline the reconciliation process.
ACCOUNT MONITORING/RECONCILIATION OFFICER - First Bank of Nigeria Limited - Iganmu, Lagos, Nigeria
(2019-11 - 2021-10)
- Provide necessary documentation and support for internal and external audits and co-ordinate with various departments to address and resolve any account-related issues.
- Utilize and maintain accounting and reconciliation systems for efficient processing and accurate record-keeping and verify the accuracy and validity of all transactions recorded in the accounts.
- Generate detailed reports on account activities and reconciliation status for management review and ensure that all monitoring and reconciliation activities comply with company policies and regulatory requirements.
DISPUTE RESOLUTION OFFICER - First Bank of Nigeria Limited - Iganmu, Lagos, Nigeria
(2016-09 - 2019-11)
- Provide training and guidance to staff on best practices for dispute resolution and conflict management and prepare and present regular reports on dispute resolution activities, outcomes, and trends to management.
- Communicate effectively with all parties involved in the dispute to ensure clarity and transparency throughout the resolution process and develop fair and equitable solutions to disputes based on gathered information and applicable guidelines.
- Maintain detailed records of all disputes, investigations, actions taken, and outcomes and ensure all dispute resolution processes comply with internal policies, legal requirements, and regulatory standards.
CUSTOMER SERVICE/KEY ACCOUNT OFFICER - First Bank of Nigeria Limited - Iganmu, Lagos, Nigeria
(2016-04 - 2016-07)
- Manage and oversee the fulfillment of contractual obligations with key accounts and collaborate with sales and marketing teams to develop and implement strategies to grow and retain key accounts.
- Resolve complex customer issues by coordinating with internal departments and ensuring a satisfactory outcome for the customer and gather and analyze customer feedback to identify trends and areas for improvement.
- Monitor key account activities and performance, identifying and addressing any potential issues and prepare and present regular reports on key account performance, customer satisfaction, and service metrics.
