Alexandra Ajiboro

Dedicated, customer-centric, and results-driven Customer Support and Customer Experience professional with a proven track record of delivering high-quality customer service to maximise customer satisfaction and loyalty. Proficient in handling both outbound and inbound calls, live chat, and email communications to ensure prompt and effective responses to customer inquiries and requests. Possesses strong knowledge of corporate communications and public relations, as well as experience in financial transaction handling and accounts payable management, contributing to the smooth and efficient running of business operations.

Remote Community Manager at Amdari (2026-01 – Present)

• Increase active community participation by 45% by managing and moderating discussions, responding promptly to members, and fostering meaningful interactions
• Improve content reach by 60% and boost engagement rates by 35% through strategic planning and consistent publishing of audience-focused content
• Grow and retain community members through consistent engagement, onboarding support, and targeted initiatives, expanding the audience by 50% and improving retention by 30%
• Monitor community performance using analytics tools, track key metrics, and gather user feedback to refine strategies, contributing to a 25% improvement in overall campaign results

CSR & Corporate Communication Officer at Merit Telecoms (2022-07 – 2025-10)

• Drove brand awareness and visibility to 90%, strengthened business integrity through measurable media outputs, and engaged cost-effective and efficient media partners, reducing advertising costs by 30%.
• Contributed to a 32% growth in sales and revenue while maintaining brand integrity by producing communication content, including press releases, newsletters, speeches, blogs, and social media posts, and by monitoring media mentions and public feedback to support brand reputation management.
• Ensured optimal financial control and impact by tracking 100% of the annual CSR budget and utilisation, preparing CSR proposals, coordinating committee approvals and fund disbursements, and maintaining accurate documentation across all company entities.
• Eliminated the risk of legal sanctions and financial burdens, contributing over 40% to overall revenue performance, by reviewing and verifying financial and statutory documents in line with internal CSR policies, updating due diligence checklists, and ensuring proposals met industry and statutory requirements.

Accounts Payable/Customer Service Officer at Merit Telecoms (2020-08 – 2022-07)

• Significantly enhanced customer satisfaction, building trust and encouraging repatronage, by assisting with transaction issues and following up as necessary to prevent recurrence of similar complaints.
• Built and maintained a strong financial record management, contributing to a seamless financial audit, preventing unauthorised access, and increasing both accuracy and transparency to 100%.
• Improved workflow processes by 59% and supported smoother financial operations, leading to optimal productivity and financial accuracy, while coordinating accounts payable activities and optimising team performance.
• Achieved 100% accuracy in financial records, maximised operational efficiency, and reduced running costs by 20% through effective cost management and risk mitigation by processing vendor payments and resolving billing discrepancies.

Customer Service Representative at Lextorah School of Language (2020-01 – 2020-08)

• Reduced customer complaints by 50% through the provision of excellent customer support, resolving inquiries and complaints across multiple channels, and implementing policies that prevented recurrence of similar issues.
• Contributed to a 15% sales growth by providing product guidance, brand upselling and cross-selling, and assisting customers with service-related decisions.
• Provided exceptional customer service, ensured consistent product and service quality, offered personalised customer support, and monitored customer satisfaction metrics, leading to a 50% increase in overall customer satisfaction.
• Collated, analysed, and integrated customer feedback to drive process and service improvements, meeting customer demand and contributing to 99% brand acceptability.

Customer Service Representative at Communication World (2017-07 – 2019-11)

• Reduced response time by 30% by adopting both physical and digital methods of attending to customers, leading to a significant increase in productivity and efficiency.
• Investigated and resolved service-related complaints, and implemented corrective and preventive measures to avoid recurrence, increasing service quality by 50% and improving customer satisfaction.
• Supported service managers and contributed to team productivity through workforce performance tracking, mentorship, training, and motivation to meet and exceed KPIs.
• Improved sales performance by 45% through product knowledge and tailored customer recommendations, while documenting requests and following up to ensure complete resolution.

Higher National Diploma (HND) in Mass Communication – Yaba College of Technology, Lagos (2022)

National Diploma (ND) in Mass Communication – Yaba College of Technology, Lagos (2018)