Favour Chima

Business Administration graduate with experience in front desk operations, customer service, sales support, and transaction handling. Skilled in communicating professionally with customers, handling inquiries and complaints, maintaining accurate records, processing transactions, and supporting daily administrative operations. Customer-focused and organised, with strong communication, problem-solving, multitasking, and attention-to-detail skills.

A quick learner who can work effectively both independently and as part of a team in onsite, hybrid, and remote environments.

Receptionist - Pilot Hotels and Suites - Aba, Abia State

(2024-12 - 2025-03)

• Welcomed guests and served as a professional first point of contact.
• Handled guest check-ins and responded to inquiries professionally and efficiently.
• Answered telephone calls and communicated guest requests to relevant staff.
• Maintained guest records and supported daily front desk and administrative activities.
• Assisted with resolving guest concerns to support a positive customer experience.
• Maintained professionalism and confidentiality while carrying out front desk responsibilities.

Sales Representative - C&G; Supermarket - Lagos State

(2022-11 - 2023-01)

• Assisted customers with product selection, inquiries, and purchases.
• Provided product information and guidance to customers.
• Processed sales transactions accurately.
• Supported inventory checks and helped maintain product availability.
• Maintained a clean and organised sales environment.
• Built positive customer relationships through polite and attentive service.

Point of Sale (POS) Attendant - Muyiwa Enterprise - Lagos State

(2020-02 - 2021-03)

• Processed POS transactions accurately while following cash-handling procedures.
• Assisted customers with withdrawals, transfers, and payment services.
• Responded professionally to customer questions and concerns.
• Assisted in resolving transaction-related issues to minimise service delays.
• Maintained daily transaction records and supported reconciliation activities.
• Provided customer service in a fast-paced environment.

Higher National Diploma (HND) - Business Administration and Management (2025)

Ordinary National Diploma (OND) - Business Administration and Management (2023)