Amaka Precious

Customer Support Specialist with over 2 years of experience delivering high-quality, multichannel customer service in fast-paced environments, with strong focus on email and written communication. Skilled in resolving customer inquiries, processing orders, claims, refunds, and account updates while consistently meeting response-time and quality targets. Proficient in CRM platforms (Zendesk, HubSpot, Freshdesk) and accurate documentation.

Known for clear written English, empathy, first-contact resolution, and maintaining composure under high volume.

Call Centre Nurse/Customer Support Specialist at Delta State Contributory Health Commission (2023-04 – Present)

• Handled high volumes of inbound and outbound customer inquiries via email, and live chat, achieving strong first-contact resolution rates while meeting productivity and quality KPIs.
• Maintained detailed and accurate customer records in EMR and CRM systems, ensuring full compliance with procedures and timely case resolution.
• Processed 500+ weekly transactions and claims, including verifications, adjustments, refunds, and account updates with 99% accuracy and a 30% reduction in processing errors.
• Coordinated with internal teams to resolve complex claims and policy issues, delivering clear written updates and positive customer outcomes.
• Built rapport through empathetic, professional written and verbal communication across diverse clients.

Customer Service & Support Intern at Digital Witch Community (2025-04 – 2025-06)

• Managed customer inquiries primarily through Zendesk and HubSpot, achieving 95% first-contact resolution by clarifying issues, determining root causes, and providing clear, solution-focused written responses.
• Organized and updated customer data in Google Sheets and Excel, improving response efficiency by 20% and reducing ticket turnaround time by 30%.
• Maintained detailed documentation of customer issues and processed necessary adjustments to ensure prompt resolution and high customer satisfaction.

Bachelor of Nursing Science in Nursing – Ladoke Akintola University of Science and Technology (2024-09)

RN in Nursing – School of Nursing, Iyienu Mission hospital, Ogidi (2018-11)