Aminat Adediran

Motivated and customer-focused professional with experience working as a Customer Care Representative in both a loan company and a fashion house. Skilled in communicating with customers, responding to enquiries, resolving complaints, following up with clients, and maintaining positive customer relationships. Currently studying Biology at the National Open University of Nigeria (NOUN), with a National Diploma in Science Laboratory Technology.

A fast learner with good communication, interpersonal and organizational skills, seeking a remote or flexible customer service opportunity where I can contribute to a positive customer experience while developing professionally.

Customer Care Representative - Loan Company - Lagos, Nigeria

• Responded to customer enquiries and provided accurate information about company services.
• Communicated with customers professionally and respectfully across different channels.
• Assisted customers with complaints, questions and service-related issues.
• Followed up with customers and ensured their concerns were properly addressed.
• Maintained good relationships with customers while handling sensitive and confidential information.
• Escalated complex issues when necessary and followed up to ensure resolution.

Customer Care Representative - Fashion House - Lagos, Nigeria

• Attended to customer enquiries regarding products, prices, orders and availability.
• Responded to customer messages and assisted clients throughout the purchasing process.
• Handled customer complaints professionally and worked toward satisfactory solutions.
• Followed up on orders and maintained communication with customers.
• Assisted in creating a welcoming and positive customer experience.
• Maintained professionalism when dealing with different types of customers.

B.Sc. - Biology - National Open University of Nigeria (NOUN)

National Diploma (ND) - Science Laboratory Technology - National Open University of Nigeria (NOUN)