Jessica Nelson

A proactive customer service and administrative professional with experience in customer support, online communication, record management and business operations. Skilled in handling customer inquiries, resolving complaints, coordinating tasks, creating digital content and using productivity tools to improve workflow. Experienced with Canva, CapCut, Microsoft Office, Google Workspace and scheduling platforms.

Passionate about delivering excellent customer experiences and contributing effectively to a growing organization.

Customer Care Representative - Malo New World Services - Port Harcourt, Rivers State

(2025-01 - 2026-12)

• Respond to customers via phone, email, chat or in person.
• Process customer requests, transactions and service related issues.
• Maintain accurate records of customer interaction and follow-ups.
• Monitor and track customer complaints to ensure timely resolution.
• Handle customer feedback and support service improvements initiatives.

English Chat Operator (Customer Care) - Cloudworker Moderating Company - Remote

(2021-01 - 2024-12)

• Assisting other people using an online chatting system.
• Providing customer support and assistance through online chat platforms.
• Providing information about product and services.
• Resolving compliants in a timely and efficient manner.

Bachelor of Science - Education Management and Planning (Accounting) - University of Port Harcourt (2013-01 - 2017-12)

National Youth Service Corp (NYSC) - National Youth Services Corp (NYSC) (2021-01 - 2022-12)

Waec (SSCE) - Oasis Global Academy (2013-01 - 2013-12)