Andrew Alao

An entrepreneurial, goal-oriented, and proactive young man with over 9 years of banking experience in operational banking (Customer Service and Data Entry) and 1 year work experience in logistics and fleet management. I am a positive team player that works hard to get positive feedback by always giving top-notch service while adding value to an organizational corporate objectives with an unwavering enthusiasm for excellence.

Manufacturing Distribution Centre (MDC) Manager - Omnibiz Nigeria - Benin city Edo State

(2025-05)

• Monitor stock levels and maintain optimal inventory.
• Conduct regular stock counts and reconcile variances.
• Ensure proper storage and handling of products.
• Supervise receiving, storage, and dispatch activities.
• Ensure compliance with safety and operational procedures.
• Maintain warehouse organization and cleanliness.
• Coordinate vehicle allocation and route planning.
• Liaise with third-party logistics (3PL) providers for product movement.
• Ensure timely delivery of goods to customers and distribution points.
• Ensure product availability for van sales representatives and customers.
• Collaborate with sales teams to meet business targets.
• Monitor order fulfillment and customer satisfaction.
• Supervise warehouse staff, dispatch officers, and support personnel.
• Train, coach, and evaluate team performance.
• Promote teamwork and operational excellence.
• Prepare daily, weekly, and monthly operational reports.
• Analyze stock movement, sales trends, and operational performance.
• Report inventory discrepancies and recommend corrective actions.
• Monitor operational costs and reduce wastage.
• Safeguard company assets and inventory.
• Ensure compliance with company policies and audit requirements.
• Maintain strong relationships with manufacturers, suppliers, customers, and logistics partners.
• Resolve operational issues promptly and professionally.

Sales Supervisor - Coka Pharmacy and Supermarket - Country home Road, Benin city

(2024-11 - 2025-05)

• Monitor daily sales performance and ensure targets are achieved.
• Implement strategies to increase sales and profitability.
• Promote products, special offers, and seasonal campaigns.
• Supervise, motivate, and support sales attendants and cashiers.
• Assign duties and monitor staff productivity.
• Train new employees on sales techniques, customer service, and store procedures.
• Ensure customers receive prompt and courteous service.
• Handle customer complaints and resolve issues professionally.
• Maintain a positive shopping experience for customers.
• Monitor stock levels and ensure shelves are adequately stocked.
• Coordinate stock replenishment with the storekeeper or inventory team.
• Report stock shortages, damages, and expired products.
• Ensure products are properly displayed and attractively arranged.
• Monitor product pricing and shelf labelling accuracy.
• Maintain cleanliness and organization of the sales floor.
• Supervise cashier activities and ensure compliance with cash-handling procedures.
• Verify sales records and assist in daily sales reconciliation.
• Prepare daily, weekly, and monthly sales reports.
• Track sales trends and customer buying patterns.
• Provide feedback and recommendations to management.
• Ensure adherence to company policies and procedures.
• Monitor staff compliance with health and safety standards.
• Help prevent theft, fraud, and inventory losses.

Dispatched Supervisor - Kyosk Digital Solution - Benin city, Edo State

(2023-01 - 2023-12)

• Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.
• Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.
• Preventing inventory shrinkage, accidents, and occupational hazards.
• Tracking inventory levels to prevent stock-outs and/or deadstock.
• Optimizing procurement of inventory by improving vendor relationships, performance, and lead times.
• Managing a dynamic team of Fulfilment associates, full-time and part-time warehouse staff, and other direct reports.
• Maintaining positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and 3PLs.
• Optimized financial reconciliation and inventory integrity by managing and tracking product inventories and directing work in process.
• Tracking and monitoring Delivery Officers TOT, and TAT.
• Daily route planning to maximize dispatch and delivery effectiveness.
• Inbound and outbound Management: Responsible for both inbound and outbound operations of the market using ERP System. Assure on-time in full deliveries as the set company targets and assure the defined warehousing and dispatch costs are maintained per set targets. Ensure customer orders are fulfilled in a timely, precise manner including management of customer returns per the agreed standards.
• Ensuring revenue are actualized on a daily basis by constantly following up with the Delivery officers.
• Complying with local laws and state government agencies to ensure all documents required for operation are obtained.
• Managing incident and dealing with vehicles Schedule, Routine and Emergency maintenance.
• Ensuring that the dispatch method and procedure are followed by the delivery personnel in line with the standards established by the business.
• Daily reconciliation of Delivery Officer Trips to ensure that backlogs are minimized.
• Planning and processing the delivery Officers Trip to guarantee that all customer expectations are met and satisfaction.
• Sourcing and onboarding new partners for dispatch operations.
• Observing and confirming Delivery' adherence to OTIF and SDIF.
• Maintaining daily compliance with the fulfilment cost target.
• Providing data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance.
• Develop and present reports on inventory accuracy, order fulfilment, transport costs, and order cancellation among other key aspects in warehousing & dispatch.

Customer Service officer - First City Monument Bank Limited (FCMB)

(2013-04 - 2023-01)

• Receipt and processing of cheques lodgements for customers.
• Account Officers related functions e.g. Account Opening, Cross Selling, Customers referrals etc.
• Attending to all customer needs, complaints, enquiries and intermediary between customers and the bank to ensure efficient customer satisfaction.
• Responsible in reviewing customers account history, Regular and off Cycle Statement request.
• Handling administrative, secretarial functions and delegated duties and responsibilities as dictated from time to time.
• Account reactivation/closure and any other delegated tasks.
• Rendering of weekly/monthly deposits reports etc.
• Issuance of ATM cards.
• Enrolment of customers in the use of Internet and mobile Banking.
• Bank Verification Numbers Registration Officer.
• Acts as an ATM custodian in the absence of the Head of Operation.
• Manage Relationship with customers.
• Attend to Foreign Currency transactions.

Teaching Support Staff - National Youth Service Corps | UBE/JSS OnyedegaIbaji Local Government - Kogi State

(2011-08 - 2012-07)

• Mathematics teacher.
• Prepared staff weekly roaster.
• Reviewed official correspondence and acted as secretary in PTA meetings.

Head, Intern Engineers - National Engineering Design Development Institute - Nnewi, Anambra State

(2008-11 - 2010-08)

• Oversee the development and implementation of new curriculum such as 2-D AutoCAD and 3-D AutoCAD for interns.
• Represented the organization at community activities to enhance the organization's community profile.
• Oversee welding and fabrication training for interns.

Certificate of National Service - National Youth Service Corp (2012)

Bachelor of Engineering - Mechanical Engineering - University of Benin (2010)

Ordinary National Diploma - Mechanical Engineering - Federal Polytechnic Auchi (2004)

Senior Secondary School Certificate Examination - Enwan Mixed Secondary School (2001)