Andrew Mbaakaa

Versatile and accomplished Admin/HR Manager with over 10 years experience overseeing human resources functions and administrative operations to support organizational success. Skilled in developing and implementing HR policies, managing recruitment and onboarding, employee relations, performance management, and compliance with labor regulations. Adept at streamlining administrative processes, coordinating office operations, and ensuring efficient resource utilization.

Known for strong leadership, problem-solving, and interpersonal skills, with a proven ability to foster positive workplace cultures, enhance employee engagement, and drive operational excellence.

Human Resources /Administrative Manager - 12Baskets Foods Limited - Utako, Abuja (FMCG)

(2026-05)

• Collaborate with department heads to identify staffing needs and ensure top talent acquisition.
• Develop job descriptions, post openings, screen resumes, and coordinate interviews.
• Oversee orientation programs and ensure new hires receive necessary resources.
• Implement training initiatives to enhance employee skills and productivity.
• Act as a bridge between management and employees, addressing grievances and fostering positive workplace culture.
• Promote engagement and resolve conflicts effectively.
• Monitor employee performance, conduct evaluations, and support career development.
• Align performance goals with organizational objectives.
• Ensure adherence to labor laws, workplace safety regulations, and company policies.
• Maintain accurate employee records to protect against legal risks.
• Oversee salary processing, deductions, and benefits distribution.
• Ensure fairness and transparency in compensation practices.
• Manage office operations, supplies, and administrative staff.
• Ensure efficiency in day-to-day organizational processes.

Recruitment Specialist - Talent Lab Limited - Jahi, Abuja (Recruitment Agency)

(2026-04 - 2026-04)

• Define job descriptions, qualifications, and skill requirements.
• Use job boards, social media, recruitment agencies, and networking to attract candidates.
• Build and maintain a talent pipeline for future needs.
• Review resumes and applications to identify suitable candidates.
• Conduct initial phone or video interviews to assess fit.
• Schedule interviews between candidates and hiring managers.
• Prepare interview guides and evaluation forms.
• Ensure fair and objective assessment of skills and competencies.
• Negotiate compensation packages within company guidelines.
• Facilitate smooth integration of new hires.
• Ensure compliance with HR policies and documentation.
• Track recruitment KPIs such as time-to-fill, cost-per-hire, and quality of hire.
• Provide insights to improve recruitment strategies.

Administration & Human Resources Manager - Vertex Agro Ltd - Suleja, Niger State (Agro allied, FMCG)

(2019-06 - 2026)

• Manage daily administrative operations to ensure efficient office workflow and productivity.
• Lead recruitment, selection, and onboarding processes for new employees.
• Develop and implement HR policies, procedures, and compliance frameworks.
• Coordinate employee performance appraisal systems and staff evaluations.
• Manage employee relations, grievance handling, and conflict resolution.
• Maintain HR databases, employee records, and documentation systems.
• Coordinate staff training programs and professional development initiatives.
• Oversee office budgets, procurement activities, and vendor relationships.
• Ensure compliance with labour regulations and internal company policies.
• Reduced employee turnover by 25% through improved recruitment strategies and employee engagement initiatives.

Human Resources Manager - Sefa Specialist Hospital - Kaduna (Healthcare)

(2013-04 - 2019-06)

• Managed daily office operations to improve administrative efficiency and service delivery.
• Supervised administrative staff and coordinated departmental workflows.
• Developed and implemented administrative and HR policies.
• Managed procurement processes and maintained vendor relationships.
• Maintained employee records and administrative documentation systems.
• Coordinated meetings, executive schedule.
• Ensured compliance with regulatory requirements and organizational policies.
• Coordinated internal communications and corporate events.
• Oversaw office facilities management and organizational assets.
• Received Manager of the Year Award for effective staff coordination and operational leadership.

Master’s degree - Conflict, Peace and Strategic Studies (MCPSS) - Kaduna State University, Kaduna (2016 - 2018)