Mercy Tattari

To work with heart and might, discipline, honesty towards personal professional excellence as well as to leave a footprint on the sands of time in any organization.

Human Resource Officer 2 at UNICCON GROUP OF COMPANIES (2023-02 – Present)

• Conversant with Recruitment process
• Understand legal compliance & employee compensation benefit plan
• Employee engagement and retention by promoting a diverse and inclusive workplace as well as navigate cultural differences between staff
• Design and implement inhouse & external training as well as support career growth
• Prepare payroll for staff
• HR software such as Excel and others
• Evaluate staff performance via Appraisals
• Manage Hr projects from planning to implementation
• Ability to use HRIS and interpret HR metrics and data
• Ensure integrity and fairness amongst staff and management

Assistant Monitoring & Evaluation Officer at UNICCON GROUP OF COMPANIES (2022-10 – 2023-02)

• Assist in designing and implementing monitoring and evaluation systems for the social media department
• Prepare reports on findings
• Communicate findings to departmental heads and recommendations and implementation
• Ensure SOPs are duly adhered to by various departments
• Provide feedback from various departments based on findings both technical and nontechnical
• Ensure compliance with relevant policies and procedures

Customer Service Representative at UNICCON GROUP OF COMPANIES (2021-11 – 2022-10)

• Put calls across to potential customers based on their interest in the product
• Received calls from existing customers who had no accurate knowledge of the product
• Responded to inquiries of curious potential customers who needed to know more about the product
• Gave relevant information to solve customers' query while managing different scenarios
• Delivered quality customer service
• Captured customers' data with relevant applications to solve their issues
• Attended registration of students for summer bootcamps in the robotics department
• Educated the customers on various product such as payment gateway, e-commerce platform etc

Administrative Officer at AFRICAN KINGDOM BUSINESS FORUM (2021-03 – 2021-10)

• Compiling a report based on attendance
• Prepared Recurrent Operations Funds (ROF) for the office
• Coordinates activities of other volunteers
• Give relevant information about the activities
• Follow-up to ensure maximum satisfaction
• Responsible for inventories
• Responsible for office operations

Head Admin (Volunteer Caller Group) at LIVING FAITH CHURCH ABUJA (2017-05 – 2020-03)

• Compiling a report based on attendance
• Assists the accounting department in preparation of Recurrent Operations Funds (ROF) when the need arises
• Coordinates activities of other volunteers
• Give relevant information about the activities
• Follow-up to ensure maximum satisfaction
• Encouraging and counseling

Customer Care Support at TXT-LIGHT POWERS SOLUTIONS, LUMOS (MTN AFFILIATED COMPANY) (2015-08 – 2016-10)

• Put calls across to potential customers based on their interest in the product
• Received calls from existing customers who had no accurate knowledge of the product
• Responded to inquiries of curious potential customers who needed to know more about the product
• Assisted new customers in crediting their products
• Provided solutions to customers who had challenges in operating their device via phone calls
• Educated the customers on the efficiency and adequate use of the device for efficiency purposes
• Gave relevant information to solve customers' query while managing different scenarios
• Delivered quality customer service
• Captured customers' data with relevant applications to solve their issues
• Resolved and rejected wrong installation execution for customers
• Educated customers on product services
• Attended customers inquiries about the product and services
• Gave out possible solutions to problems encountered by customers
• Coalition of data and analysis
• Part of the team that anchored promo on the product which was a huge success with more than 55% increase in customer base

Customer Care Agent (Inbound & Outbound) at ISON BPO LIMITED (AIRTEL NETWORK NIG.) (2014-08 – 2015-03)

• Answered incoming & outgoing calls from customers
• Gave relevant information to solve customers' query while managing different scenarios
• Delivered quality customer service to an average of 120 calls in 8 hrs
• Captured Customers data with relevant applications to solve their issues
• Rejected wrong installation execution
• Activated products and services for customers based on request
• Up sold products and services to potential customers who could afford the services
• Gave out possible solutions to problems encountered by customers
• Resolved customers' issues via the use of minsat application

Office Assistant at UNIVERSITY OF MAIDUGURI, BORNO (NYSC) GEOGRAPHY DEPARTMENT (2011-03 – 2012-03)

• Supervised students who were eligible to sit for examinations
• Collated data (scores) of students for result preparation
• Input of data of students for final presentation
• Sorted out of missing results and documents
• Retrieved data information of relevance to the department
• Entered data based on performance
• Responsible for inventories

Presiding Officer at INDEPENDENT NATIONAL ELECTORAL COMMISSION (INEC) (2011-05 – 2011-05)

• Supervised election process at the polling unit
• Responsible for the electoral materials at the polling center
• Distributed electoral materials at the unit
• Compiled result of the election at the center
• Read out the result

M.Sc. in International Relations – Nasarawa State University, Keffi (2017)

B.Sc. in Public Administration – Nasarawa State University, Keffi (2010 – 2010)

Diploma in Computer & Information Technology – McJewel Computers (2006 – 2006)

SSCE – Christ Ambassadors College, Kaduna (2006 – 2006)

FSLC – Christ Ambassadors Nur. /Primary School, Kaduna (2000 – 2000)