Front Desk/Administrative Officer (Contract) - Role Model School
(2025-11)
- Managed the reception area and maintained a clean and organized space.
- Handled enquiries and complaints from prospective and existing clients and parents via phone calls, emails and face to face communication.
- Contacting all prospective parents for commencement of admission process.
- Liaising between the customers(prospective and existing) and the school.
- Receiving and distribution of deliveries/mails.
- Assisting with pupil's welfare.
- Assisted during resumption for pick up and directing pupils to their respective classes.
- Scheduling candidates from the admission portal for assessment and successful ones for interviews.
- Supported HR and management with administrative tasks during official school events.
- Managed student records, files, and documentation.
Canva Freelancer - Canva
(2024-06)
- I transform ideas into captivating designs.
- I create designs (Flyers, Social Media Designs, Wedding/Birthday designs, Book cover and Jotter designs etc.).
- I create stunning visuals that communicate effectively in a timely manner to meet client expectations.
- I develop logos and brand materials that align with brand identity.
Customer Service/Administrative Officer - Busy Mind Academy - Ado-Ekiti, Ekiti State
(2024-02 - 2025-04)
- Managed day-to-day operation of the school, established work procedures and kept track of daily activities.
- Supplied detailed report to the management on the interests, problems and needs of the parents.
- Received calls and emails from parents and public for all inquiries and provided swift responses as required.
- Coordinated and scheduled all meetings while ensuring timely flow of information both internally and externally.
- Provided details of competitive activities and potential for new services.
- Created and updated records, maintained databases, ensuring accuracy and validity of information.
- Worked closely with the school management in ensuring efficient facility management.
- Regular and effective monitoring to ensure compliance with safety protocols in the school.
- Provided effective office service management and fostered good working conditions for all staff members.
Customer Service/Administrative Assistant - Busy Mind Academy - Ado-Ekiti, Ekiti State
(2023-03 - 2024-01)
- Acted as the first point of contact with clients and prospective students.
- Handling confidential information with discretion and maintained detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Identified and escalated complex or sensitive issues to appropriate personnel.
- Assisted during official meetings by preparing meeting agendas and distributing materials and took minutes of meetings.
- Organized and filed documents, both physical and electronic.
Secretary/Customer Service Officer - United Trinity Limited - Palm Avenue, Lagos State
(2018-09 - 2019-07)
- Organized database and scheduled appointments
- Negotiated with vendors, procured, managed and coordinated distribution of company supplies.
- Tracked payment reports, promptly received payments, issued receipts and maintained error free documentation.
- Updated and maintained accurate customer information in databases.
- Reporting common customer issues to help improve products or services.
- Established and maintained positive customer relationship within the business while handling clients request promptly to ensure satisfaction.
- Managed customer - client relationship, provided assistance and guidance to clients.
- Documented and supplied weekly reports on customers' feedback and concerns.
- Keeping up to date with product knowledge and industry trends
Customer Service Executive - Standard Group Company - Ilasamaja, Lagos State
(2014-11 - 2015-12)
- Promptly handled and resolved customers' complaints on services thereby increasing customer satisfaction.
- Providing information and guidance on product usage or service features.
- Supplied detailed report to the management on the interests and needs of the clients.
- Tracked sales report and maintained 100% error free documentation.
- Typed, prepared and collated reports and ensured appropriate filing.
- Handled document filing and data entering, managed database and collected requested data from various sources.
