Aniedi Clement

A dynamic, result-driven, and productive individual having outstanding oral and written communication skills for effective interaction with clients and stakeholders. I am a fast learner and an open-minded team player exceptional at maintaining high standards for quality and accuracy, eager to give my best in a merit driven organization where hard work is valued with opportunities for career development and to excel in developing relevant skills necessary for personal and organizational success.

Front Desk/Administrative Officer (Contract) - Role Model School

(2025-11)

• Managed the reception area and maintained a clean and organized space.
• Handled enquiries and complaints from prospective and existing clients and parents via phone calls, emails and face to face communication.
• Contacting all prospective parents for commencement of admission process.
• Liaising between the customers(prospective and existing) and the school.
• Receiving and distribution of deliveries/mails.
• Assisting with pupil's welfare.
• Assisted during resumption for pick up and directing pupils to their respective classes.
• Scheduling candidates from the admission portal for assessment and successful ones for interviews.
• Supported HR and management with administrative tasks during official school events.
• Managed student records, files, and documentation.

Canva Freelancer - Canva

(2024-06)

• I transform ideas into captivating designs.
• I create designs (Flyers, Social Media Designs, Wedding/Birthday designs, Book cover and Jotter designs etc.).
• I create stunning visuals that communicate effectively in a timely manner to meet client expectations.
• I develop logos and brand materials that align with brand identity.

Customer Service/Administrative Officer - Busy Mind Academy - Ado-Ekiti, Ekiti State

(2024-02 - 2025-04)

• Managed day-to-day operation of the school, established work procedures and kept track of daily activities.
• Supplied detailed report to the management on the interests, problems and needs of the parents.
• Received calls and emails from parents and public for all inquiries and provided swift responses as required.
• Coordinated and scheduled all meetings while ensuring timely flow of information both internally and externally.
• Provided details of competitive activities and potential for new services.
• Created and updated records, maintained databases, ensuring accuracy and validity of information.
• Worked closely with the school management in ensuring efficient facility management.
• Regular and effective monitoring to ensure compliance with safety protocols in the school.
• Provided effective office service management and fostered good working conditions for all staff members.

Customer Service/Administrative Assistant - Busy Mind Academy - Ado-Ekiti, Ekiti State

(2023-03 - 2024-01)

• Acted as the first point of contact with clients and prospective students.
• Handling confidential information with discretion and maintained detailed records of customer interactions, including inquiries, complaints, and resolutions.
• Identified and escalated complex or sensitive issues to appropriate personnel.
• Assisted during official meetings by preparing meeting agendas and distributing materials and took minutes of meetings.
• Organized and filed documents, both physical and electronic.

Secretary/Customer Service Officer - United Trinity Limited - Palm Avenue, Lagos State

(2018-09 - 2019-07)

• Organized database and scheduled appointments
• Negotiated with vendors, procured, managed and coordinated distribution of company supplies.
• Tracked payment reports, promptly received payments, issued receipts and maintained error free documentation.
• Updated and maintained accurate customer information in databases.
• Reporting common customer issues to help improve products or services.
• Established and maintained positive customer relationship within the business while handling clients request promptly to ensure satisfaction.
• Managed customer - client relationship, provided assistance and guidance to clients.
• Documented and supplied weekly reports on customers' feedback and concerns.
• Keeping up to date with product knowledge and industry trends

Customer Service Executive - Standard Group Company - Ilasamaja, Lagos State

(2014-11 - 2015-12)

• Promptly handled and resolved customers' complaints on services thereby increasing customer satisfaction.
• Providing information and guidance on product usage or service features.
• Supplied detailed report to the management on the interests and needs of the clients.
• Tracked sales report and maintained 100% error free documentation.
• Typed, prepared and collated reports and ensured appropriate filing.
• Handled document filing and data entering, managed database and collected requested data from various sources.

Digital Marketing - Codar Institute (2025-02)

HND - Business Administration - Interlink Polytechnic (2023-01 - 2023-01)