Blessing Johana

Professional, detailed and organized individual with background in sales, customer service and office administration seeking challenging roles in reputable organization that encourages growth and Hardwork. I believe my previous skills in corporate administration will open up more leadership roles which will enable me to learn, grow and contribute positively to the organization while ensuring that primary goals and objectives of the organization are collectively attained, ensuring efficiency in operations.

Front Desk Officer - Meethaq Hotels - Jabi, Abuja

(2025-01 - 2026-12)

• Welcome customers and check in members professionally.
• Attend to all calls, messages, and direct messages in a timely manner.
• Explain gym packages to new members and assist them in becoming familiar with the facility.
• Provide excellent customer service and resolve inquiries effectively.
• Gather customer feedback and escalate concerns to line manager.

Cashier - Papiees Metro Restaurant - Jahi, Abuja

(2024-01 - 2025-12)

• Handling incoming calls, managing appointments, sorting mail, and operating office equipment.
• Maintaining accurate financial records, balancing cash drawers, and updating client information.
• Greeting visitors warmly, providing information, and directing inquiries.
• Processing cash, credit card, and check payments, calculating charges, and issuing receipts.
• Greet visitors, answer/direct phone calls, manage emails, schedule appointments, and manage incoming/outgoing mail.

Front Desk Officer - Kayzee Lounge & Apartment - Airport Road, Abuja

(2022-01 - 2024-12)

• Greet customers immediately upon arrival, determine their needs, and direct them to the appropriate person or department.
• Process cash, credit card, and check payments accurately, issue receipts, and manage refunds or exchanges using POS systems.
• Promote products/services, identify upselling opportunities, and maintain strong product knowledge to assist customers with purchasing decisions.
• Answer, screen, and forward incoming phone calls, take messages, and manage general office emails.
• Balance the cash drawer at the beginning and end of each shift, reconcile daily receipts, and report any discrepancies.

Pump attendant/Supervisor - NNPC - Lugbe, Abuja

(2019-01 - 2022-12)

• Ensure fuel meters are reset to zero, and the correct grade of fuel is dispensed according to customer requests.
• Monitor forecourt traffic to ensure safe and efficient vehicle flow.
• Oversee the proper stocking and display of automotive products like lubricants, engine oils, and wiper blades.
• Assign daily duties to pump attendants and cashiers, and manage shift rotations to ensure adequate coverage.

Office Assistant - Digital Bridge Institute (DBI) - Utako, Abuja

(2017-01 - 2018-12)

• Organizing, filing, and retrieving physical and digital documents.
• Accurately updating databases, spreadsheets, and records.
• Drafting, proofreading, and dispatching emails, letters, and memos.
• Directing calls, taking accurate messages, and answering general inquiries.
• Greeting clients, vendors, and guests, and directing them to the appropriate person.
• Sorting, distributing, and preparing incoming and outgoing mail and packages.

Merchandiser - Jabi Lake Mall - Abuja

(2016-01 - 2017-12)

• Actively market and promote our product range to various retail outlets across Abuja.
• Manage stock levels, ensure premium shelf placement, and execute product rotation to maintain product freshness and visibility.
• Coordinate efficient product deliveries and ensure timely payment collection from retail partners.
• Achieve sales targets and contribute to overall gym revenue.

Bachelor of Science - Biological Science - University of Abuja (2024-12)

Certificate of National Service - National Youth Service Corps (NYSC) (2026-12)