Annie Williams

Dedicated Customer Service professional with a Mass Communication background and experience in customer engagement, front desk support, administrative coordination, and communication. Adept at resolving customer concerns, managing inquiries, building strong client relationships, and delivering excellent service in fast-paced environments.

Content Writer - FOLAA Foundation

• Responded promptly to stakeholder inquiries.
• Produced customer-focused communications.
• Collaborated with teams to improve engagement.

Programs Assistant - Hot FM Owerri

(2025-08 - 2026-05)

• Assisted listeners and guests with inquiries.
• Coordinated schedules and maintained effective communication.
• Supported smooth daily operations.

Secretary - Pipe View Hotel

(2023 - 2023)

• Delivered excellent front-desk customer service.
• Handled calls, emails, bookings, and complaints professionally.
• Maintained accurate records and ensured customer satisfaction.

Higher National Diploma (HND) - Mass Communication (2022 - 2024)

National Diploma (ND) - Mass Communication (2019 - 2022)