Tina George

Dedicated, detail-oriented customer service professional with hands-on experience in complaint resolution, customer relationship management, and pension administration systems. Proven ability to handle client inquiries, ensure data accuracy, and deliver excellent service in fast-paced environments. Seeking to leverage my skills to enhance customer satisfaction and contribute to organizational growth.

Customer Service Officer (NYSC Intern) - Access ARM Pensions

(2025-09 - 2026-06)

• Assisted in handling customer inquiries and guiding clients through pension-related processes.
• Specialized in data recapture, ensuring accuracy and compliance with regulatory standards.
• Supported senior officers in resolving customer complaints efficiently and professionally.
• Gained practical knowledge of pension administration systems and workflow.
• Built strong communication and interpersonal skills in a fast-paced financial environment.

Agent Banking Attendant - Earthwell Group of Companies Limited

(2024-04 - 2025-04)

• Maintained accurate records of daily financial transactions.
• Delivered high-quality customer service by resolving inquiries and transaction-related issues.
• Assisted customers in using electronic payment channels.
• Resolved failed transaction complaints promptly, improving customer satisfaction.
• Fostered effective communication between customers and team members.

First School Leaving Certificate - Community Primary School Eyotong, Oron, Akwa Ibom State (2005 - 2011)

Senior School Certificate Examination - Comprehensive High School Eyoabasi, Oron, Akwa Ibom State (2011 - 2016)

National Diploma - Public Administration - Temple Gate Polytechnic, Aba, Abia State (2016 - 2018)

Higher National Diploma - Public Administration - Temple Gate Polytechnic, Aba, Abia State (2021 - 2023)