Apara Cecilia

A self-motivated, competent, intelligent and dynamic person determined to be a world class professional in a managerial role to achieve the peak of excellence with integrity, by making impact in my career through commitment hard work and always be ready to learn and adapt.

Human Resource Business partner - U-Connect Human Resources LTD

(2026)

Operation Manageress - COMVALUX HOTEL AND SUITES

(2025 - 2025)

• Ensuring that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
• I manage day-to-day operations including reception, housekeeping, maintenance and F&B
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings & events.
• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
• I'm responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitoring the hotel functions book and familiarise myself with all updates & amendments.
• Liaising daily with the GM to forecast Hotel business on a weekly basis and plan accordingly.
• Carrying out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promoting a positive employee relations culture through effective communication and regular team meetings.
• Carrying out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of Myself, other employees, guests and any other persons on the Hotel premises.
• Achieving budgeted profitability and cost control

Operation Manageress - CLASSIC EATERY

(2024 - 2025)

• Managing staff, including hiring, training and scheduling
• Ensuring high quality customer service and resolving customers' complaints
• Developing and implementing menus, including pricing and inventory management
• Monitoring food quality and presentation and consistency
• Ensuring compliance with health and safety regulation and maintaining clean environment
• Developing and implementing marketing strategies to attract customers
• Managing finances, including budgeting, forecasting and controlling cost

Assistant Operational Manager/ Front Desk Manageress - HERINGAN HOTEL AND SUITES

(2021 - 2024)

• Managing the front desk team, including supervising check-in, check-out and rooms assignment processes
• Overseeing room assignments, room inventory, and room maintenance
• Ensuring efficient check-in and check-out processes for guests
• Ensuring high-quality guest services
• Building relationships with guests, handling complaints and providing solution
• I Ensure security procedures are followed regarding visitors Access
• I handle administrative task
• I collaborate with other departments to provide support as needed
• Deputise for the operation Manager in his absence and at various meetings & events.
• I hire, train and mentor staff to foster a culture of excellence and high performance
• Achieving budgeted profitability and cost control

Front Desk officer - OSMAK HOTEL AND SUITES

(2019 - 2020)

• Greeting and welcoming guests in a professional and friendly demeanor
• I maintain a cleanliness and organization of Front Desk area
• Answering and forwarding incoming phone calls
• Handling inquiries in a professional manner and provide accurate information about the hotel and it's services
• I handle administrative task as assigned

NYSC - FEDERAL COLLEGE OF ANIMAL HEALTH & PRODUCTION TECH.

(2015 - 2016)

Department: Office of the Student Affairs

• Maintain records of guests visits in visitors log.
• Attend, screen and divert all incoming calls and forward message to appropriate staff and carry out office duties.
• Prepare the conference room for dignitaries meeting.

B.sc - Industrial Relations and Personnel Management - Osun State University, Oshogbo, Osun State (2015)

Senior School Certificate Examination - Ilupeju Secondary School, Ilupeju, Lagos State (2007)

First School Leaving Certificate Examination - Santa Lucia Nursery and Primary School Onipanu, Lagos State (2001)

National Youth Service Corps (NYSC) - National Youth Service Corps (NYSC) (2016)