Arvinder Singh

Experienced and dynamic Technical Services Manager with over 25 years of international experience in consumer electronics, telecommunications, and IT hardware industries. Proven track record in increasing revenue, expanding market presence, improving customer satisfaction, and optimizing service operations. Strong leadership and mentoring skills with expertise in technical sales, after-sales support, warranty management, budgeting, and strategic operations.

Branch Manager at Haus Strom Limited (2025-03 – Present)

Brands: GSR Power, Hanushi, Glow Power, Hausstrom

• Handling technical sales of solar/non-solar inverters, tubular/SMF batteries, automotive batteries, home & kitchen appliances
• Managing warehousing, administrative work, accounting work, fleet management of the branch, a team of 9 sales executives
• Running a branch as a profit center
• Implement service policies, manage spare part stock, swap units, and ensure high levels of CX-CSAT

Technical Service Manager at Panaserv Nigeria Ltd. (2019-07 – 2024-04)

Brands: Panasonic, Daikin, KenPro

• Oversaw sales and service operations for home appliances and air conditioning units
• Led showroom sales, field operations, spare part logistics, CRM implementation, and budget management
• Managed warranty obligations, customer escalation handling, and post-sales service delivery

Service Manager at Midcom Group LLC (2016-07 – 2019-07)

Brands: Samsung, Lenovo, Acer, Nokia, Fero

• Handled technical sales of electronics and mobile products across multiple regions
• Implemented service policies, managed spare stock, swap units, and ensured CSAT improvements

Head Service at Ingenico International India Pvt. Ltd. (2015-07 – 2016-07)

Brand: Ingenico (France)

• Led service operations for point-of-sale (POS) products, refurbished units, and spare parts

Specialist – Spare Parts at Huawei Telecommunications India Pvt. Ltd. (2008-11 – 2015-07)

• Managed telecom hardware servicing and spare parts logistics
• Developed forecasting systems and improved warranty service processes

Deputy/Assistant Manager at ZTE Telecom India Pvt. Ltd. (2005-12 – 2008-11)

• Oversaw mobile phone service and refurbishment projects across India

Assistant Manager at AMS-CSS Brightpoint India Pvt. Ltd. (2003-06 – 2005-12)

Brand: Nokia

• Managed GSM/CDMA phone services, staff training, and spare parts optimization

Service Engineer at First Mobile India Pvt. Ltd. (2002-03 – 2003-06)

• Worked on multi-brand mobile servicing and refurbishment

Senior Engineer at Ucom Technologies Pvt. Ltd. (1999-08 – 2002-03)

• Handled pager/mobile servicing, technician mentoring, and refurbishment

Bachelor of Engineering in Electronics – University of Pune (1997)