Ay Bisi

Motivated and adaptable Microbiology graduate with a strong academic background, hands-on laboratory experience, and practical exposure to customer service and executive administration. Brings excellent communication, organizational, and teamwork skills, with a proactive approach to learning and taking on new responsibilities. Able to follow procedures carefully, work effectively with others, and adapt quickly to new environments while contributing to team objectives and organizational success.

Industrial Trainee at Biotechnology Center, FUNAAB (2025-02 – 2025-08)

• Performed DNA extraction as part of routine laboratory activities.
• Operated and handled laboratory equipment, including centrifuges, electrophoresis tanks, and fume cupboards.
• Followed established laboratory procedures, safety protocols, and instructions during practical activities.
• Maintained accurate laboratory documentation and observations throughout practical sessions.
• Gained practical experience in biotechnology laboratory processes, sample handling, and professional laboratory practices.
• Collaborated with laboratory personnel and team members to complete assigned practical activities effectively.

Customer Service Representative at Leckbeckings Company (Baking Firm) (2023 – 2024)

• Welcomed and attended to customers professionally, in person and by phone, ensuring a positive experience.
• Received, recorded, and confirmed customer orders accurately, including custom and bulk orders.
• Provided information on products, pricing, and availability, and recommended suitable options to customers.
• Handled customer enquiries, feedback, and complaints promptly and courteously, escalating issues where necessary.
• Coordinated with the production team to ensure timely preparation and delivery of orders.
• Maintained a clean, organized, and hygienic customer service area in line with food-safety standards.

Executive Assistant at Emmanuel Gold School (2020 – 2021)

• Provided day-to-day administrative support to school management, including scheduling and calendar management.
• Drafted, typed, and proofread official letters, memos, reports, and other correspondence.
• Organized and maintained school records, files, and documents, in both physical and digital formats.
• Received and screened visitors, calls, and emails, and served as a liaison between management, staff, parents, and students.
• Coordinated meetings and school events, including preparing agendas, taking minutes, and following up on action points.
• Handled confidential information with discretion and assisted with routine office operations.

Microbiology – Federal University of Agriculture, Abeokuta (FUNAAB) (2026)