Ozyy Ann

A highly motivated graduate with excellent communication, interpersonal, and problem-solving skills. Seeking to leverage my ability to build strong client relationships, identify customer needs, and promote innovative solutions. Eager to contribute to the company's growth through professionalism, teamwork, integrity, and a commitment to achieving sales targets while continuously developing my skills and career.

Nysc Intern - Nigerian Ports Authority Marina - Lagos

(2025-07 - 2026-05)

• Provided frontline customer service and support to an average of 30-50 customer inquiries daily and port users via phone, email, and front desk services
• Reduced waiting time by 30% through faster response
• Attended to over 20-40 customers daily
• Provided accurate information on cargo clearance and service requirements
• Assisted in monitoring service delivery standards and promoting accountability within the organization
• Handled customer feedback, resolved 95% of customers complaints within 24-48 hours
• Maintained records and documentation of service requests and resolutions
• Educated clients and stakeholders on service procedures and organizational policies
• Supported awareness campaigns on service excellence and customer satisfaction
• Prepared reports and summaries on customer service performance and service delivery activities
• Demonstrated strong communication, interpersonal, and problem-solving skills in dealing with diverse clients
• Ensured professionalism, empathy, and confidentiality in all customer interactions

Industrial Training - Old Oyo National Park - Oyo State

(2023-11 - 2024-04)

• Participated in fieldwork activities focused on wildlife conservation, forest protection, and environmental sustainability and monitoring
• Assisted in data collection, documentation, and reporting of field observation in compliance with environmental standards
• Supported patrol teams in monitoring operational areas and identifying potential environmental risks
• Gained practical knowledge of fire prevention, hazard identification, control, and safety procedures in field environments
• Contributed to environmental awareness and conservation education programs
• Worked effectively in team-based field operations under challenging outdoor conditions
• Demonstrated strong observation, risk awareness, and problem-solving skills during field assignments

Sales Assistant - Emky Industry Limited - Trade Fair Complex, Lagos

(2020-01 - 2025-07)

• Maintained accurate client records and documentation
• Managed inventory and stock replenishment
• Processed cash and POS transactions accurately
• Maintained visual merchandising and product display
• Handled customer enquiries and resolved about 95% of complaints
• Assisted in achieving daily sales targets

B.sc. - Forestry/wildlife - Nnamdi Azikiwe University Awka (2023-12)