Operational Resource Planner at Nottingham City Council Housing Services (2025-02 – 2025-11)
- Partnered with senior managers to identify resource gaps, optimise trade schedule management, and streamline capacity planning processes in line with organisational strategies
- Enhanced KPI dashboards to clearly show weekly demand-driven priorities and demonstrate the team's contribution to key business metrics.
- Recommended improvements that aligned operational functions with the Council's strategic workforce objectives.
- Led system training (CAFM and CRM), reducing data errors and strengthening compliance with internal controls.
Transport Administrator at DHL (2024-10 – 2025-02)
- Coordinated production and distribution of driver documentation to ensure accurate route information and safe delivery operations.
- Administered driver timesheet systems, supporting prompt payroll processing and adherence to statutory working time directives.
- Monitored drivers' performance metrics to guarantee the provision of adequate support to help boost productivity.
Administration Assistant at UHNM NHS Trust (2024-03 – 2024-10)
- Maintained and governed sensitive operational data, ensuring accuracy, confidentiality, and compliance with NHS data protection standards.
- Spearheaded standard operating procedure (SOP) documentation, reviewing, updating, and standardising processes for the department.
- Organised multi-disciplinary team meetings and audit sessions, reinforcing data integrity.
Project Consultant at Environment Agency (2023-06 – 2023-09)
- Coordinated stakeholder engagement and performed comprehensive data audits to evaluate and improve training programme delivery.
- Led interview sessions and compiled detailed reports with actionable insights for process improvements, achieving high distinction marks.
- Applied project management principles to align operational outcomes with strategic objectives.
Senior People Operations & Facilities Associate at SafeBoda Limited (2021-02 – 2022-10)
- Collaborated with senior leaders to design and implement people policy handbook that standardised people management practices and ensured its alignment with business operations.
- Led recruitment end-to-end, partnering with hiring managers to issue accurate offer documentation and reduce time-to-hire by two weeks.
- Resolved complex taxation disputes through effective negotiation with local authorities, averting a potential revenue loss of ₦3.5 million and strengthening organisational credibility.
- Owned core HR administrative processes, including employment documentation, people policies, onboarding records, and employee lifecycle changes.