Kanu Chiemerie

Team Lead / Staff Engagement at Fidelity Bank PLC (2026-01 – Present)

Prompt resolution and processing of all benefits accruing to deceased staff family (Condolence letters, Death benefits, GLI, and ensure Pension and Condolence Grant for deceased staff to their families).
Leave Management (all leaves including Maternity, Leave of Absence, and Study Leave) / Release of staff rights.
Manage the process and preparation of Wedding grants.
Management of the Monthly HR Clinic
Oversee the Update of Staff information through HR self service
Supervision of the preparation of all external / ex-staff correspondences (Letters and maintaining database for letters).
Supervising the preparation of staff reference letters to other countries.
Supervision of the preparation of introduction letters for staff of all categories.
Supervision of the preparation of end of internship letter for industrial attachment students.
Management of the staff sick leave database.
Group Life Insurance Premium schedule and claims
Supervision of the food vendors and canteen management

Team Lead, Employee Services at Fidelity Bank PLC (2022-11 – 2025-12)

Managed payroll operations for 3,000+ employees across senior management and executive levels, ensuring accurate and timely HR support.
Computed and processed end-of-service statements and payments for 200+ exited employees while maintaining full compliance with internal policies.
Administered staff loans, including car, personal and mortgage loans, ensuring accurate processing, documentation and follow-up.
Prepared ex-staff indebtedness reports that improved debt recovery tracking, enabling timely follow-up and resolution of outstanding staff obligations
Processed share loan refunds for exited legacy staff.
Coordinated and issued 150+ ex-staff reference letters with 100% accuracy and within agreed turnaround timelines.
Partnered with Legal and HR disciplinary teams to resolve ex-staff issues, reduce operational risk and support closure of employee matters.

Staff Engagement Officer at Fidelity Bank PLC (2022-06 – 2022-11)

Processed statutory benefits for deceased employees' families, ensuring sensitive, timely and policy-compliant support.
Managed leave administration and reduced processing time, improving employee experience and operational efficiency.
Administered staff benefits including professional subscriptions, relocation allowances and long-service awards, improving employee satisfaction.
Processed and issued 150+ employee reference letters for international use.
Managed relationships with food vendors and oversaw canteen operations to maintain service quality and staff satisfaction.

Front Desk Executive at Fidelity Bank PLC (2019-10 – 2022-06)

Delivered front-office support to 100+ clients monthly while maintaining customer satisfaction rate.
Operated the telephone switchboard and handled an average of 35 calls daily, directing inquiries to appropriate departments.
Maintained accurate records through data entry, message management and timely internal communication.
Guided customers on organizational services and ensured strict adherence to company rules and service standards.

Tax Consultant - NYSC at Lagos State Internal Revenue Service (2018-12 – 2019-09)

Updated tax payment records for companies, identified non-compliance and supported actions that improved tax collection.
Extracted data from the Electronic Banking System for revenue generation, contributing to an increase in individual and corporate taxpayer revenue.
Supported taxpayer communication and education, improving taxpayer compliance.
Prepared penalty and interest letters to companies in arrears, helping reduce overdue payment.

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