Babalola Esther

Detail-oriented Data Annotation & AI evaluation Specialist (Entry-Level) and analytical professional with over 3 years of experience in customer success, data handling, and quality review. Skilled in evaluating text outputs, applying structured guidelines, and identifying inconsistencies to improve output quality. Strong written communication and analytical thinking with a growing portfolio in AI model evaluation and annotation tasks.

Adept at working independently, maintaining accuracy under volume targets, and providing clear, actionable feedback.

AI Data Annotation (2025-01 – Present)

• Evaluated AI-generated responses for accuracy, clarity, and instruction adherence
• Applied structured annotation guidelines to label text and classify intent
• Identified edge cases, inconsistencies, and ambiguous outputs
• Provided detailed feedback to improve model performance
• Practiced tasks including sentiment analysis, classification, and response grading

Customer Success Specialist | Data Quality & AI Evaluation at Prodigy School Solutions (2020-01 – 2025-09)

• Reviewed customer issues and provided accurate, structured solutions across channels (chat, email, phone)
• Maintained high attention to detail when handling sensitive data and resolving technical issues
• Documented interactions clearly in CRM systems, ensuring consistency and traceability
• Identified recurring issues and escalated edge cases to technical teams
• Followed strict company guidelines and service standards in all interactions
• Managed multiple tasks daily while maintaining quality and response time targets

Customer Success Representative at Yemance Global Resources

• Assisted customers with inquiries and ensured clear communication of solutions
• Maintained accurate records and followed structured processes
• Demonstrated consistency in applying company policies and procedures

Higher National Diploma (HND) in Office Technology & Management – Federal Polytechnic Ilaro (2020)