Customer Service Representative at Hugo Inc. (2025-07 – Present)
- Rated and categorized 5,000+ data points weekly, sustaining a 92% accuracy rate in compliance with the client guidelines.
- Enhanced algorithmic performance for client platforms by reviewing and refining 2,000+ pieces of digital content Monthly.
- Trained different AI models on video, audio, text, content understanding, empathetic understanding, comprehension, active retention, etc
- Streamlined reporting workflows, cutting average task turnaround time by 3 hours per project.
- Collaborated directly with clients to align deliverables, achieving above 90% satisfaction ratings across projects.
Customer Service Representative /Administrative and HR Assistant at Kresta Laurel Limited (2023-01 – 2025-07)
- Monitor and manage over 40+ incoming calls daily while maintaining a 90% satisfaction rate.
- Managed schedules and appointments for senior management.
- Accurately input, update, and maintain employee records and organizational data in digital databases, ensuring 92% data accuracy for streamlined reporting and compliance.
- Skillfully managed administrative responsibilities for the welfare of all employees in the company, such as bookings, transportation, medical appointments, event planning, etc.
- Assisted in writing and presentation of meeting minutes.
- Managed office supply inventory and equipment orders through ERP software, minimizing supply gaps and expediting procurement processes, which enhanced overall operational productivity.
Customer Service Representative at The Xperience Company (2022-05 – 2022-11)
- Handled inbound calls daily in a fast-paced environment, ensuring accurate and timely resolution of customer concerns.
- Delivered support and information to clients about services and enrollment via CRM tools, resulting in a 97% satisfaction rate and reinforcing the brand's customer-centric approach.
- Documented each customer interaction and transaction in company databases, ensuring accuracy and continuity for seamless follow-up by future agents
- Assisted in order processing and service enrollment procedures, streamlining administrative workflows and enhancing the overall efficiency of the support team.
Student Relations Coordinator Intern at ISCG University (2020-06 – 2020-08)
- Served as liaison between students and university departments, maintaining detailed student records in digital databases to ensure 85% accuracy in communications and event notifications. Coordinated academic advising appointments for over 50 students, resulting in a 30% improvement in timely support with enhanced use of calendaring tools.
- Provided academic advising and personal support to students.Organized student engagement events using event planning software, boosting participation by 38% and fostering a vibrant campus environment.
- Provided empathetic support for student inquiries via email and phone, demonstrating strong interpersonal skills and resolving concerns efficiently.
- Assisted in collecting and compiling meeting minutes for student advisory groups, ensuring clear documentation and promoting informed decision-making.
