Senior Key Account Merchant Acquirer at OPay Nigeria (2026-12 – Present)
- Manage a portfolio of over 30 high-value merchants across multiple business sectors.
- Develop acquisition strategies that consistently exceed monthly and sales targets.
- Build long-term relationships with enterprise merchants to improve transaction volume and retention.
- Collaborate with product, operations, compliance, and customer support teams to ensure seamless merchant onboarding.
- Conduct business reviews with strategic merchants to identify growth opportunities.
- Monitor merchant performance using business intelligence tools and recommend improvement initiatives.
- Mentor newly recruited Key Account Executives on acquisition strategies and account management.
Customer Experience Specialist at First City Monument Bank (FCMB) (2024-01 – 2025-12)
- Conducting regular training sessions for frontline staff on new banking products and service offerings, ensuring consistent and accurate information delivery to customers.
- Managing a diverse portfolio of banking products and services, ensuring superior customer satisfaction through proactive communication and resolution of inquiries.
- Leading initiatives to streamline customer onboarding processes, resulting in a 20% increase in new account openings.
- Providing personalized assistance to high-value clients, offering tailored solutions to meet their financial needs and goals.
- Collaborating with cross-functional teams to identify and address pain points in the customer journey, leading to a 30% improvement in overall service delivery.
CONTACT CENTER CONSULTANT at KEYSTONE BANK (2023-01 – 2024-01)
Providing relevant solutions to customer's complaints.
- Escalating problems to the teams involved.
- Accurate with Microsoft excel.
- Ability to make use of the Arbiter.
- Ability to make use of the CFMS to log complaints to appropriate quarters.
- Managing time while attending to a customer.
- Documenting customer's complaints for later use.
- Making customers feel comfortable while attending to them.
Customer Support at FINNEW FINTECH (2022-08 – 2023-01)
- Took ownership of customer issues.
- Troubleshoot problems and drive resolutions.
- Escalated unresolved issues to relevant internal teams.
- Collected prompt and accurate customer feedback.
- Documented knowledge as solution articles.
- Mastered the use of help desk software.
HUMAN RESOURCE MANAGER at OBATOP HOMES AND PROPERTIES (2021-07 – 2022-06)
- Actively involved in recruitment, by preparing job descriptions.
- Provided counseling on procedures and policies.
- Managed the hiring process effortlessly.
- Maintained employee records according to policy and legal requirements. Creation and implementation of onboarding plans
LEAD CUSTOMER SERVICE at DESIGN BRICKS HOME AND PROPERTY (2020-08 – 2021-06)
- Up-sold the company's products and services to customers and provided relevant information to them.
- Responding to customers' questions and complaints appropriately.
- Established sustainable relationships with customers to foster a customer base.
- Maintaining a positive attitude and calmly respond to customers' complaints.
- Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise
OPERATIONS ASSISTANT at MINISTRY OF ARTS AND CULTURE (2019-01 – 2020-01)
(NYSC)
- Executed administrative tasks such as answering phone calls and attending to clients and visitors.
- Assisted the operations manager to input data and store information correctly
PRESENTER(INTERN) at OGBC FM 90.5 Abeokuta (2018-07 – 2018-09)
- Conducted relevant research for weekly radio shows and guest interview.
- Collaborated with the production team to edit scripts and make them suitable for the audience.
- Communicated with advertisers and show listeners via email.
