Bassey Eyo

Results-driven Customer Service Supervisor and Center Administrator with over 4 years of experience in healthcare information management and client relations. Expert in leading cross-functional teams to deliver exceptional patient experiences while ensuring strict compliance with healthcare standards and Electronic Medical Records (EMR) protocols. Proven track record in streamlining service delivery, resolving complex client disputes, and optimizing operational efficiency within diagnostic and medical environments.

Team Lead & Center Administrator at Echolab Radiology and Laboratory Services (2025-06 – Present)

• Direct all administrative functions of the branch to ensure seamless daily operations and high-quality service delivery.
• Execute organizational policies effectively, ensuring 100% adherence to legal regulations and medical standards.
• Manage comprehensive office resources, including facility maintenance and logistics coordination for laboratory services.
• Oversee the systematic maintenance of organizational records to ensure data integrity and accessibility for clinical teams.

Customer Service Supervisor at Echolab Radiology and Laboratory Services (2022-08 – 2025-06)

• Coordinated complex team schedules to maintain optimal staff coverage during peak patient volume hours.
• Partnered with clinical and technical departments to foster cross-functional collaboration and enhance the total patient journey.
• Maintained expert-level knowledge of radiology and laboratory products to provide accurate support and technical guidance.
• Resolved escalated customer disputes and grievances in a timely manner to preserve long-term client relationships.

Guest Relation Officer at Afriglobal Medicare (2020-04 – 2022-07)

• Resolved complex guest challenges by applying resourceful, actionable solutions that prioritized patient well-being.
• Managed the end-to-end check-in and check-out processes, ensuring accuracy in patient records and financial transactions.
• Enhanced daily operational workflows to reduce wait times and improve overall patient satisfaction levels.
• Served as a primary point of contact for patient inquiries, providing detailed information on healthcare services and protocols.

Volunteer at Sapele Medical Community Development Service (NYSC) (2019-01 – 2020-01)

• Organized community health outreach programs to provide medical access to underserved and rural populations.
• Supported healthcare professionals during critical health screenings and immunization clinics for local residents.
• Conducted awareness campaigns to educate community members on available healthcare services and preventive medicine.
• Collaborated with a multidisciplinary team to promote wellness education and healthy lifestyle initiatives.

President at University of Calabar Teaching Hospital (Cross River State Students Assoc.) (2017-01 – 2018-01)

• Managed stakeholder relationships to promote and fund collaborative healthcare programs and student initiatives.
• Designed and delivered training modules for medical staff and administrators focused on operational best practices.
• Conducted thorough evaluations of hospital departments to identify bottlenecks and implement efficiency gains.
• Championed large-scale community outreach efforts to increase public awareness of hospital programs and specialized services.

Higher National Diploma (HND) in Health Information Management – University of Calabar Teaching Hospital