Elizabeth Ohaegbu
Customer Service Supervisor
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About
Results-driven Customer Service Supervisor with 13+ years of proven success at Alraine Shipping Agency Nigeria Ltd, specializing in client management, staff onboarding, and team leadership. Experienced in optimizing CRM systems to improve customer satisfaction, streamlining processes, and coordinating projects in fast-paced shipping, logistics, and customer service environments. Adept in Microsoft Dynamics 365, sales enablement, and cybersecurity to ensure data protection and operational efficiency.
Experience
Customer Service Supervisor at Alraine Shipping Agency Nigeria Ltd (2010 – Present)
- Lead the customer service department, overseeing operations for both local and international shipping clients.
- Manage onboarding and training of new staff to ensure service excellence and compliance with company policies.
- Implement and manage CRM workflows in Microsoft Dynamics 365 to track client interactions and sales activities.
- Resolve escalated client issues with speed and professionalism, ensuring service satisfaction and client retention.
- Coordinate with logistics, sales, and operations teams to ensure smooth shipment processing and delivery timelines.
- Prepare and present customer service reports, performance metrics, and improvement recommendations to management.
- Ensure data security protocols are followed to safeguard customer and company information in line with cybersecurity best practices.
Education
B.A. in Linguistics – Imo State University, Owerri (1998)
Post Graduate Diploma in Supply Chain Management and Logistics
