Bianca Ikeanyibe

Results-driven Business Administration graduate with hands-on experience in retail operations, customer service, and sales coordination. Skilled in managing transactions, preparing operational reports, improving customer satisfaction, and supporting business growth in fast-paced environments. Proven ability to exceed sales targets, maintain accurate records, and ensure service excellence.

Customer Care Retail Officer - MRS Holdings Plc - Benin City

(2025-01)

• Serve as first point of contact for customers, resolving complaints and promoting products to drive sales growth.
• Oversee retail station operations to ensure service quality, efficiency, and compliance with company policies.
• Track customer feedback and prepare performance reports to support management decisions.
• Maintain accurate transaction, audit, and service records to ensure accountability and operational continuity.

Sale representative - Button Up Venture

(2021-01 - 2024-12)

• Delivered strong customer service by assisting shoppers, answering questions, and improving engagement.
• Handled transactions, including operating the cash register and managing payments accurately.
• Maintained store organization through stocking shelves and updating price tags.
• Consistently drove sales through upselling and cross-selling techniques.
• Supported inventory management and helped customers find products.
• Kept the store clean and informed customers about promotions and new stock

Receptionist - Hard Break Hotel & Suites - Enugu

(2020-01 - 2021-12)

• Welcomed and attended to up to 60 guests daily, ensuring a professional and friendly experience.
• Managed bookings, reservations, and front desk records with strict confidentiality.
• Handled an average of 40 calls daily, responding promptly to inquiries and requests.
• Managed cash transactions and ensured accurate daily reconciliation.

Volunteer - Catholic Salesians NGO (VIDES) - Onitsha

(2019-01 - 2019-12)

• Conducted awareness campaigns on illegal immigration and human trafficking among youths.
• Counseled and mentored over 10,000 students during outreach programs.
• Prepared monthly outreach reports and assisted in planning community programs.

Teacher - Union Secondary School - Anambra

(2018-01 - 2019-12)

• Taught Civic Education and Commerce to over 40 students per class.
• Prepared lesson plans and evaluated academic performance.
• Supported administrative tasks to ensure smooth school operations.

Customer Service Assistant (IT) - Oge's Supermarket & Cosmetics - Lagos

(2014-01 - 2015-12)

• Responded to customer inquiries and resolved complaints promptly.
• Processed transactions and explained product features effectively.
• Maintained strong customer relationships to encourage repeat business.

HND - Business Administration & Management - Federal Polytechnic Oko (2017)

OND - Business Administration & Management - Federal Polytechnic Oko (2014)