Bike Ilori

Dynamic and results-oriented administrative & customer service professional with several years of experience across office management, production coordination, hospitality, and retail service operations. Skilled in organizational leadership, workflow improvement, and customer satisfaction enhancement. Known for strong communication, integrity, and problem-solving abilities that drive operational excellence and business growth.

CUSTOMER SERVICE & SALES ADMINISTRATOR at HIKKYBIEL PRODUCTS AND SERVICES LIMITED, NIGERIA (2023-01 – Present)

• Process customer orders via telephone and email coordination with kitchen and service teams.
• Manage payments, issue receipts, and perform daily till and cash reconciliations.
• Oversee sales tracking for both restaurant and supermarket operations.
• Operate and maintain the AMPM POS system to ensure accurate sales entries.
• Handle customer inquiries and complaints professionally to ensure satisfaction and repeat patronage.

OFFICE MANAGER / CUSTOMER CARE SUPERVISOR at SUITE LAS CARACAS HOTEL, NIGERIA (2022-01 – 2023-12)

• Managed guest bookings, inquiries, and reservations to ensure smooth hospitality operations.
• Supervised front-desk activities and maintained a tidy and welcoming work environment.
• Directed administrative duties including report collation, data entry, and documentation.
• Oversaw customer care activities and ensured prompt resolution of guest concerns.
• Monitored financial records and reconciled daily hotel transactions and reports.

OFFICE MANAGER at I-IMPACT PRODUCTS AND SERVICES, NIGERIA (2014-01 – 2015-12)

• Supervised production, packaging, and dispatch of thermal paper products.
• Verified product specifications, packaging accuracy, and shipping documentation.
• Prepared daily reports on production activities and shipment updates.
• Coordinated logistics between departments to ensure timely product delivery.
• Ensured compliance with quality and safety standards in all production stages.

OFFICE SECRETARY at METHODIST CHURCH NIGERIA, LAGOS STATE, NIGERIA (2010-01 – 2013-12)

• Managed incoming calls, correspondence, and appointment scheduling for office executives.
• Organized meetings, prepared agendas, and accurately recorded minutes.

BACHELOR DEGREE (B.A.) in PUBLIC ADMINISTRATION – Lagos State University, Nigeria (2016-01 – 2016-12)