Blessing John
Customer service representative I am a hardworking, friendly, and customer-focused professional with strong communication and interpersonal skills. I enjoy helping customers, resolving complaints, answering inquiries, and ensuring a positive customer experience. I am organized, patient, attentive to details, and able to work effectively both independently and as part of a team. I am also willing to learn, adaptable, and committed to delivering excellent customer service while supporting the goal
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About
People-focused professional with strong experience supporting candidates, employees and customers in high-volume settings. Proven in talent support, employee relations, conflict resolution, onboarding guidance and process improvement. Managed 1,000+ inquiries with a 95% satisfaction rate while driving retention and operational efficiency. Brings empathy, clear communication and administrative excellence ready to add immediate value to any Human Resources team.
Experience
HR & Customer Relations Support Representative at Spice Route Restaurant (2025-04 – Present)
- Provide HR and people-support assistance alongside customer relations, handling staff and guest queries across phone, email, chat, WhatsApp and in-person channels.
- Support day-to-day employee relations by resolving the majority of issues on first contact, contributing to staff retention and a positive workplace atmosphere.
- Apply active listening and structured problem-solving to de-escalate concerns, identify root causes and deliver fair, practical solutions for both team members and guests.
- Capture recurring feedback and report trends to management, enabling service and people-process improvements that benefit the workforce and customers.
- Demonstrate reliability, discretion and strong interpersonal skills essential for HR support, employee engagement and people operations roles.
Customer Support & Talent Support Assistant (Remote) at Job Hunters Platform (2023-08 – 2025-03)
- Supported over 1,000 job seekers with account setup, application tracking, CV uploads and process guidance — strengthening candidate experience and talent pipeline quality.
- Resolved 90% of support tickets within 24 hours, consistently achieving a 95% satisfaction rate and minimising escalations.
- Served as first point of contact for candidate queries, clarifying requirements and improving application completion through clear, patient guidance.
- Collected and analysed feedback from 500+ users, converting insights into process improvements that enhanced the candidate journey.
- Maintained accurate CRM records (HubSpot / Freshdesk) and collaborated with technical teams to ensure timely resolution and data integrity.
Education
Higher National Diploma (HND) in Environmental Biology – Akwa Ibom State Polytechnic (2023)
National Diploma (ND) in Science Laboratory Technology – Akwa Ibom State Polytechnic (2020)
