Chinatu Friday

Computer Science

Talent

AbaMember since July 2, 2023

Finance and AccountingPC SkillsSpreadsheet SkillsMicrosoft OfficeCommunication SkillsProblem SolvingLeadershipOrganizational SkillsCustomer ServiceBanking OperationsLogistics ManagementDatabase ManagementSoftware InstallationNegotiationRelationship BuildingComprehensive understanding of finance and accounting processesExcellent PC skills and extensive spreadsheet skillsProven abilities of expressing technical and complex issues, both in writing andExcellent communication skills to persuade, influence and negotiateSolid ability to build excellent relationship with staff and managementEnergetic and positive outlook, which often inspires othersSeeks new responsibilities and uses initiative; self-sufficientExcellent organizational and leadership skills

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Finance and AccountingPC SkillsSpreadsheet SkillsMicrosoft OfficeCommunication Skills

About

A hardworking and committed individual who is able to work well as part of a team as well as under own initiative. Has excellent communication skills and is able to liaise with colleagues and customers in a professional manner. Trustworthy and reliable and able to follow instructions to maintain a high work output with great accuracy and efficiency, always smartly presented, easy to get on with and has excellent timekeeping skills.

Experience

Experience Center Agent (ECA) at God Is Good Logistics (2023-01 – Present)

Responsible for shipment contracting, releasing, and customer service operations

Contracting of shipments
Releasing of shipments
Bank remittance
Attending to customers enquiry
Resolving customer issues in respect of their waybill
Carrying out arrival scan and delivery scan
Preparing manifest
Supervising items brought to the terminal
Maintaining the operational standard
Escalating of missing, damaged, and over due shipments
Processing of return shipment to E-commerce customers
Making sure that customers sign out for released items
Updating items on agility etc.

Customer Care Officer at Access Bank (2023-01 – 2023-12)

Intern role managing ATM card services and customer onboarding

Priming of blank cards
Taking delivery of blank cards in the branch
Activation of ATM CARD
Priming ATM CARDS using via and twig
Transacting with the in-Branch POS as a POS SUPPORT
Connecting and making sure that the POS is functionable and efficient
Printing of account statement
Taking charges on evergreen primed card
Taking charges on account statement per page
Onboarding customers on ACCESS MORE APP
Onboarding customers on USSD CODE

ATM Custodian at Access Bank (2022-01 – 2022-12)

Intern role managing ATM machine maintenance and cash operations

Running daily service on the machines
Clearing of Cash Jam
Ensure that the ATM machines are not overloaded or underloaded
Printing of ATM GL
Taking charge of ATM related issues
Opening of ATM VAULTS using combination
Sorting cash for ATM using sorting machine

Bank Teller at Access Bank (2022-01 – 2022-12)

Intern role handling customer banking transactions and account services

Performing Cash deposit
Handling cash withdrawal
Performing Account to account transfer
Handling cheque deposit and cheque withdrawal
Performing transfers using processmaker
Directing customers and handling inquiry concerning bank products
Arranging cash ticket and filling it in batch envelope
Balancing daily transactions at the end of the day
Buying cash from vault and selling cash to vault at the end of the day
Onboarding of customers on Access more app
Onboarding of customers on USSD CODE
Doing callover at the end of the day transactions
Making sure that all transactions are authorized in order to avoid un-authorize transactions

Head Teacher at Intellectual Giant Academy (2021-01 – 2021-12)

Teaching and classroom management responsibilities