Blessing Nnanna (Octavia)

Dedicated Customer Support Professional with over 6 years of experience delivering exceptional customer service across banking, retail, and remote business environments. Skilled in handling customer inquiries, resolving complaints, managing support tickets, and building strong client relationships through email, chat, phone, and CRM platforms. Proven ability to maintain high customer satisfaction, meet service-level agreements (SLAs), and collaborate effectively with cross-functional teams in fast-paced remote environments.

Operations & Customer Support Lead at Octavia Clothings (2017-01 – Present)

• Managed customer support operations across email, chat, and social media channels.
• Responded to customer inquiries, order concerns, product questions, and service requests.
• Investigated and resolved customer complaints while maintaining high satisfaction levels.
• Managed customer records and support interactions through CRM systems.
• Collaborated with internal teams to resolve escalated customer issues.
• Developed customer communication templates and support documentation.
• Contributed to customer retention through proactive follow-up and relationship management.
• Meta and Instagram Ads

Customer Service Representative / Personal Banking Officer at Diamond Bank Plc (2013-01 – 2016-12)

• Handled high-volume customer interactions through face-to-face, phone, and email channels.
• Assisted customers with account inquiries, onboarding, transactions, and banking services.
• Resolved complaints and service issues while ensuring compliance with banking policies.
• Maintained accurate customer information and service records.
• Escalated complex issues appropriately and followed through to resolution.
• Built strong customer relationships through professional and empathetic communication.
• Assisted with training staff on customer service standards.

Account Officer at JINIFA Group (2011-01 – 2013-12)

• Maintained accurate financial and customer records.
• Assisted clients with account-related inquiries and administrative support.
• Prepared reports and documentation for management review.
• Supported daily business operations while ensuring accuracy and professionalism.

B.Sc. in Accountancy – Madonna University