Mbanugo Ogechukwu

Customer Support Representative with 2 years of experience delivering exceptional customer support across hospitality and e-commerce environments. Skilled in responding to customer inquiries, resolving account- and service-related issues, and guiding users through digital platforms with professionalism and empathy. Experienced in handling high volumes of customer interactions, maintaining accurate customer records, and collaborating across teams to deliver timely solutions.

Proficient in HubSpot, Freshdesk, Google Workspace, and Microsoft Office, with excellent written communication skills and the ability to adapt quickly to new technologies.

Customer Support & Sales Representative (Remote) at RoseGZ Sole & Style (2023-12 – Present)

• Assisted more than 100 customers each month by responding to inquiries across Facebook, Instagram, and WhatsApp, improving response time and customer satisfaction.
• Guided customers through product selection, payment, and delivery processes, ensuring smooth online transactions.
• Maintained accurate customer records and provided follow up support that encouraged repeat purchases.

Customer Support Representative & Front Desk Officer at Embels Hotel & Suites (2025-08 – Present)

• Supported 50+ customers daily by answering questions, managing bookings, and resolving service issues through phone, email, and face-to-face communication.
• Maintained accurate reservation records while coordinating with internal teams to resolve customer concerns efficiently.
• Delivered professional customer experiences that strengthened guest satisfaction and trust.

Front Desk Customer Service Representative at Panyu Hotel & Resort (2024-11 – 2025-06)

• Assisted over 60 guests daily with reservations, account inquiries, and general support requests.
• Resolved customer concerns promptly while maintaining accurate guest information and documentation.
• Worked closely with hotel departments to ensure timely service delivery and a positive customer experience.

Higher National Diploma in Biology/Microbiology – Abia State Polytechnic (2023)