Blessing Oshie
Customer Service Representative
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About
Motivated and dedicated professional with experience in customer service, classroom teaching, and office administration. Skilled in providing excellent customer support, resolving complaints, maintaining accurate records, and working effectively in team environments. Holds a Higher National Diploma (HND) in Local Government Studies, a Digital Marketing Certificate, and has successfully completed the National Youth Service Corps (NYSC).
Seeking opportunities in Customer Service, Administration, NGOs, Government Agencies, or related organizations where I can contribute to organizational growth while developing my professional career.
Experience
Customer Service Representative at Fast Forward Courier and Delivery Services Ltd (2025-12 – Present)
- Attend to customers professionally and respond to inquiries.
- Resolve customer complaints efficiently and courteously.
- Receive, process, and monitor customer orders and parcels.
- Track shipments and provide customers with delivery updates.
- Handle incoming phone calls and respond to customer requests.
- Maintain accurate customer records and documentation.
- Follow up on deliveries to ensure customer satisfaction.
- Promote company services and support sales activities.
Administrative Assistant (NYSC) at Kaduna South Secretariat (2024-01 – 2025-12)
- Assisted with daily administrative and office operations.
- Organized, filed, and maintained official documents.
- Kept accurate records and ensured proper documentation.
- Supported office staff in administrative duties.
- Maintained confidentiality of official information.
Classroom Teacher at Great Seed Academy (2016-01 – 2018-12)
- Planned and delivered classroom lessons.
- Managed students and maintained classroom discipline.
- Assessed students' academic progress.
- Kept accurate academic and attendance records.
- Communicated effectively with parents and school management.
- Assisted in organizing school activities and events.
Education
Higher National Diploma (HND) in Local Government Studies – Kaduna Polytechnic, Kaduna (2022-01 – 2024-12)
National Diploma (ND) in Local Government Studies – Kaura Namoda Polytechnic (2019-01 – 2021-12)
