Boyd Hills

I am a dedicated and hardworking professional with experience in customer care service and contract supervision. I communicate fluently in both English and Hausa, which helps me interact effectively with customers and team members. I have strong communication, problem-solving, and organizational skills, with the ability to handle customer inquiries professionally and supervise operations efficiently. I am reliable, team-oriented, and always willing to learn and grow in any work environment.

Work Experience

Customer Care Service Agent – United Bank for Africa

Assisted customers with inquiries, complaints, and account-related services.

Provided professional customer support in English and Hausa.

Maintained positive customer relationships and ensured customer satisfaction.

Handled customer issues efficiently while following company procedures.

Digital Executive – Unity Bank

Supported customers with digital banking services and online transactions.

Assisted clients in resolving mobile and internet banking issues.

Educated customers on the use of digital banking platforms and services.

Worked with the team to improve customer experience and service delivery.

Contract Supervisor

Supervised daily operations and ensured assigned tasks were completed effectively.

Coordinated workers and monitored project progress.

Ensured quality standards and safety procedures were followed on site.

Maintained good communication between clients and team members.

EDUCATION

Nigerian Certificate in Education (NCE) — 2021–2023

Federal College of Education, Zuba

Abuja, FCT Nigeria.