Bukola Osho
Banking Operations Executive | Digital Banking | Operational Excellence | Regulatory Compliance | Process Improvement
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About
Strategic Banking Operations Executive with 18+ years of progressive experience across commercial and microfinance banking. Expertise in banking operations, digital banking, card services, loan operations, customer experience, compliance, operational risk and business process improvement. Recognized for reducing costs, improving turnaround time, minimizing operational errors and leading operational transformation that enhances customer satisfaction and business performance.
Experience
Head of Operations - Stateside Microfinance Bank
(2025-02)
- Lead end-to-end operations for a digital unit microfinance bank.
- Spearhead digital banking and card services initiatives.
- Reduced operating costs, turnaround time and operational errors through process optimisation.
- Develop operational policies, oversee loan operations, reconciliations, settlements and customer service.
- Ensure compliance with CBN, NDIC and AML/CFT requirements while supporting executive management.
Head of Branch Operations - Accion Microfinance Bank
(2019-05 - 2025-01)
- Managed branch operations and supervised a team of 10 staff.
- Consistently achieved monthly sales and deposit targets.
- Generated average monthly deposit growth of approximately ₦20 million.
- Managed processing of 50–60 loan applications monthly.
- Improved customer satisfaction and service turnaround time through operational improvements.
Customer Service Officer - Accion Microfinance Bank
(2015 - 2019)
Teller - Union Bank of Nigeria Plc
(2012 - 2014)
Marketing Executive - Bank PHB Plc
(2008 - 2010)
Client Service Executive - Tanus Communication Ltd
On-Air Personality - Radio Lagos/Eko FM
Education
PGDE - Usmanu Danfodiyo University
HND - Mass Communication - Moshood Abiola Polytechnic
Diploma - Computer Operations & Desktop Publishing
