Otah Joel
E-banking Professional
Benin City, OredoMember since August 24, 2025
Social skills
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About
I am an experienced E-banking professional with a background in personal relationship management, quality assurance, and bar management. I hold a degree in Computer Science and possess strong managerial, IT, and social skills ideal for the role.
Experience
E-banking - Trustfund microfinance bank
(2025-01)
I offer E-banking services. My goal is to ensure customer satisfaction by providing reconciliation and dropping hanging transactions.
Personal Relationship Manager - Moniepoinт Microfinance Bank
(2024-01 - 2026-01)
- Successfully built and managed relationships with high-net-worth clients, increasing client retention and satisfaction
- Implemented strategies to address client needs, resulting in a 20% increase in loyalty
- Collaborated with internal teams to resolve client issues promptly
- Organized client events to strengthen relationships and boost referrals
- Overall client portfolio value increased by 15% through proactive communication and personalized service
Quality Assurance - Guinness Nigeria PLC
(2024-01 - 2025-01)
- Implemented and maintained quality assurance processes
- Developed and executed test plans, test cases, and test scripts
- Identified and documented defects and worked closely with development teams to resolve them promptly
- Contributed to improving quality assurance practices, enhancing product quality, and customer satisfaction
Bar Manager - Mobiluxe Resort and Suite
(2021-01 - 2024-01)
- Managed a busy bar with a team of 10 staff
- Developed marketing strategies increasing sales by 20% in the first year
- Optimized inventory levels, reducing waste
- Provided ongoing training to staff, improving morale and reducing turnover
- Created a new cocktail menu, boosting customer satisfaction
Education
HND/Bsce - Computer Science - Auchi Polytechnic Auchi (2022-01 - 2023-01)
Skills
E-banking Professional
