Cajetan Igwe

I am a highly-motivated, conscientious, and competent collaborator who possesses in-depth knowledge and expertise within this industry with a proven track record of achievement, I can bring positivity, support, and a great creative mindset to any team.

I pride myself on taking ownership of challenging problems, maintaining high standards, and assisting my employer in achieving their commercial objectives with a desire and passion for continuous development, I am confident I can add value to your organization by always ensuring your customers and clients receive the best service possible with seven years plus experience in a similar role.

Organization: EiLEENO Pharma Ltd, Jos, Plateau State (2021–2023)

Job Title: Logistics Manager

Responsibilities

• Planned and implemented the overall logistics and supply chain strategy.
• Oversaw warehousing and material handling activities. 
• Determined the supply chain key performance indicators (KPIs).
• Suggested solutions for process improvements.
• Identified process bottlenecks and implemented solutions promptly.
• Trained and evaluated other team members.
• Provided constructive feedback.
• Worked with the finance and sales team to determine the best vendors and distributors.
• Built and maintained good relationships with vendors and partners.

Organization: CHAN Medi-Pharm Ltd/Gte, Jos, Plateau State (2018 – 2021)

Job Title: Logistics Manager

Responsibilities:

• Managed the warehouse function including inbounds and outbounds.
• Oversaw the management inventory of all health & non-health commodities.
• Monitored the Supply Chain, and reviewed and analyzed Demand and Supply changes and trends.
• Managed the overall strategy and execution of the supply chain management function as well as the business's planning and directing activities and operations.
• Kept detailed records and reports to help management understand the logistics perspective.
• Developed effective communication and processes with the transportation and logistics vendors.

Organization: CHAN Medi-Pharm Ltd/Gte, Jos, Plateau State (2014 – 2018)

Job Title: Logistics Officer

Responsibilities:

• Managed all field activities & operations of the company.
• Managed all the ad hoc staff involved in logistics activities.
• Generated monthly reports of all field transactions.
• Managed 3rd party service providers, other vendors, and partners
• Ensured an improved customer service/satisfaction level.

Organization: CHAN Medi-Pharm Ltd/Gte, Jos, Plateau State (2012 – 2014)

Job Title: Warehouse Officer

Responsibilities:

• General warehouse maintenance
• Managed the receipt and issuance of health commodities
• Maintained a good record of all commodities received and issued.
• Involved in the reconciliation of physical stock with system balances
• Used Tally ERP (Enterprise Resource Planner) to control the inventory.
• Generated monthly stock reports for partners.
• Generated and reconciled Invoices with the Finance department.

Organization: MTN Nigeria (2011 – 2012)

Job Title: Customer Care Representative

Responsibilities:

• Managed large amounts of incoming phone calls.
• Identified and assessed customers’ needs to achieve satisfaction.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.
• Provided accurate, valid, and complete information by using the right methods/tools.
• Met customer service team sales targets and call handling quotas.
• Handled customer complaints, and provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
• Kept records of customer interactions, processed customer accounts, and filed documents.
• Followed good communication procedures, guidelines, and policies.
• Took the extra mile to engage customers.

University of Jos, Plateau State, Nigeria

Post Graduate Diploma (PGD) in Microbiology (In View).

College of Supply Chain Management (International Premier Business School)

Post Graduate Diploma in Logistics and Supply Chain Management (2019).

Akanu Ibiam Federal Polytechnic, Unwana, Ebonyi State, Nigeria – Higher National Diploma (Science Laboratory Technology, Microbiology/Biochemistry Option) (2008).

Akanu Ibiam Federal Polytechnic, Unwana, Ebonyi State, Nigeria – Ordinary National Diploma (Science Laboratory Technology) (2005).

St. Paul’s Secondary School, Otupko, Benue State, Nigeria – West African Senior School Certificate (2000).

L.G.E.A. Primary School Olengbecho, Eke, Benue State, Nigeria – First Leaving School Certificate (1994).