PLANNING, DESIGN & IMPLEMENTATION | REGIONAL LEAD at FIBERONE BROADBAND (2023-07 – Present)
- Establishing fibre design and its allocation, developing route maps for FOC, and assessing the terrain through which these cables would be laid/strung, optimizing network performance and route efficiency.
- Creating budgets for projects, determining material types necessary to complete a service request, offering profound technical assistance in drawing production work such as analysis, fibre optic network design, topology layout, fibre splice plans, cable duct, and routing.
- Identifying and rectifying issues related to permits, zoning, and other matters that affect project actualisation.
- Spearheading development of innovative strategies to streamline project delivery, enhancing operational efficiency.
- Overseeing compliance with regulatory standards, mitigating risks and safeguarding organisational reputation.
- Communicating ideas clearly across channels to assist various departments.
- Oversee on-site or remote project implementation, addressing issues, managing risks, and ensuring milestones are achieved.
- Maintain accurate project records, prepare progress reports, and escalate issues to senior management when necessary.
- Supervise splicing, termination, and testing of fiber optic cables to ensure minimal signal loss and optimal performance.
- Monitor the installation of related equipment.
- Lead and motivate on-site teams, including technicians, splicers, and contractors, fostering a culture of safety and quality.
- Resolve team conflicts and ensure effective communication across all project stakeholders.
MONITORING, EVALUATION AND COMPLIANCE | PERSONNEL at FIBERONE BROADBAND (2022-06 – 2023-08)
- Conduct quality assurance checks on fiber optic installations, ensuring adherence to industry and organizational standards with 90% success. Perform impact assessments post-installation to evaluate network performance and customer satisfaction.
- Collect, analyze, and interpret project data, generating reports with actionable insights to enhance decision-making and operational improvements.
- Ensure fiber optic projects comply with national and international regulations, mitigating legal and operational risks. Complete both Civil Acceptance (CAC) and Final Acceptance (FAC) on projects.
- Conduct comprehensive risk assessments, identifying potential hazards and implementing mitigation strategies to protect infrastructure investments.
- Oversee compliance with health, safety, and environmental standards, ensuring all installations and procedures align with best practices.
- Strong knowledge of quality control principles, and compliance standards in fiber optics, Excellent problem-solving and communication skills for collaborating with project teams and stakeholders.
FIELD SUPPORT TECHNICIAN | AREA COORDINATOR at FIBERONE BROADBAND (2021-05 – 2022-06)
- Experience in scheduling and task delegation, managing workloads to meet project deadlines, and performance targets.
- Utilised remote diagnostic tools to troubleshoot issues, minimising the need for on-site visits and expediting resolutions by over 50%.
- Proven ability to lead and coordinate teams of 8+ across multiple locations, ensuring smooth, efficient operations, reducing installation time 20%.
- Skilled in conflict resolution and problem-solving, ensuring team cohesion, and a positive working environment.
- Coordinated team meetings and training sessions, sharing knowledge and experiences to foster a learning environment.
- Solved customer problems and resolved conflicts to maintain high satisfaction and product loyalty.
FIELD SUPPORT TECHNICIAN at FIBERONE BROADBAND (2019-10 – 2021-05)
- Expertise in installing fiber optic cables in various environments, including underground, overhead, and inside buildings, with well over a 500+ achieved installations.
- Proficient in cable splicing (fusion splicing) to ensure seamless network integration.
- Skilled in connector installation, attaching fiber cables to network devices (routers, switches) for optimal connectivity.
- Proficient in using Optical Time Domain Reflectometer (OTDR), power meters, and other testing equipment for cable performance analysis.
- Capable of conducting signal quality tests to ensure high-speed data transmission with minimal loss or interference.
- Experienced in identifying faults, and performing repairs using tools like visual fault locators and precision instruments.
- Experience in client consultation, assessing network needs, and providing expert advice on fibre optic installations and upgrades.
- Excellent in providing post-installation support, offering troubleshooting and optimization services to ensure client satisfaction.
NETWORK MONITORING PERSONNEL at KKON TECHNOLOGIES (2016-09 – 2017-01)
- Enhanced quality of service reporting through meticulous assessment and performance metrics.
- Managed backup, storage, and network device upgrades for operational efficiency.
- Actively optimized support, configuration, and maintenance processes.
- Coordinated with different departments to align with overall business objectives.
