Chidiebube Timothy

Results-driven professional with 2 years of supervisory and customer-facing experience in fast-paced environments. Skilled in team coordination, operations management, record keeping, customer service, and problem-solving. B.Sc. holder in Public Administration with strong organizational and communication skills. Seeking to contribute to growth and operational efficiency in an Admin, Operations, or Customer Service role.

Supervisor - Hotel Royal Damgret

(2018-01 - 2019-12)

• Supervised daily operations to ensure efficient service delivery and adherence to organizational standards.
• Coordinated staff activities and assigned responsibilities to maintain smooth workflow and productivity.
• Monitored inventory and ensured the availability of operational supplies.
• Responded to customer inquiries and resolved complaints promptly and professionally.
• Maintained accurate operational records and prepared routine reports for management.
• Guided and trained newly assigned staff on workplace procedures and customer service standards.
• Ensured compliance with company policies and operational procedures.

Customer Service Representative - Hotel Royal Damgret

(2017-01 - 2018-12)

• Delivered prompt, professional, and courteous customer service to guests and visitors.
• Responded to customer inquiries and provided accurate information regarding available services.
• Processed customer requests and maintained accurate service records.
• Worked closely with team members to achieve daily operational objectives.
• Assisted in resolving customer concerns while maintaining a positive customer experience.
• Ensured compliance with established service standards and company policies.

Bachelor of Science (B.Sc.) - Public Administration - Abia State University

NYSC Certificate