Chigozie Lazarus

Customer-focused banking and sales professional with experience in direct sales, customer engagement, complaint resolution, cash and record handling, administration, and team coordination. Currently working as a Direct Sales Agent (DSA) with Fidelity Bank Plc, with hands-on exposure to customer acquisition, relationship management, financial products, documentation, and service follow-up. Strong communicator with a problem-solving mindset, attention to detail, and the ability to work under pressure.

Seeking to bring a customer-first approach, operational discipline, and banking experience to Pesa as a Customer Assurance Manager.

Direct Sales Agent (DSA) at Fidelity Bank Plc (Present)

• Engage prospective and existing customers, understand their financial needs, and provide appropriate information on banking products and services.
• Support customer acquisition and onboarding while ensuring required customer information and documentation are accurately handled.
• Build and maintain positive customer relationships through consistent communication, follow-up, and responsive service.
• Address customer questions and service concerns professionally and escalate issues when further intervention is required.
• Work toward sales and customer-service targets while maintaining attention to accuracy, professionalism, and customer trust.

Sales Representative at Fleggi & Sons Multipurpose Enterprises (2018-07 – 2022-11)

• Assisted customers and resolved customer complaints in a professional manner.
• Handled daily cash transactions and maintained accurate sales records.
• Organized store displays to improve customer engagement and support sales performance.
• Evaluated merchandise performance and supported day-to-day sales activities.

Supervisor at Iron Producing Industry (I.P.I) (2017-12 – 2018-06)

• Supervised daily production operations to support efficient and timely delivery of manufacturing activities.
• Coordinated workers and delegated tasks, ensuring work was completed safely and on schedule.
• Identified and resolved operational issues to minimize downtime and improve productivity.
• Maintained accurate operational records and prepared reports for management review.

Secretary at Gracewealth Educational Centre (2015-12 – 2016-06)

• Managed daily administrative activities across the primary and secondary school sections.
• Coordinated communication among teachers, parents, and school authorities.
• Provided front-desk support and maintained a welcoming environment for visitors.
• Maintained accurate student records, files, and confidential documents.

Teacher at Gracewealth Educational Centre (2023-01 – 2026-02)

• Developed and delivered structured lesson plans using interactive activities and multimedia tools to support engagement.
• Analyzed student performance information to identify learning gaps and implemented targeted interventions.
• Communicated clearly with students and stakeholders while managing multiple responsibilities and deadlines.

Bachelor of Science (B.Sc.) – Imo State University, Owerri (2016 – 2020)

Senior Secondary School Certificate Examination (SSCE) – Gracewealth Educational Centre (2007 – 2014)

First School Leaving Certificate – Gracewealth Educational Centre (1999 – 2007)